marriottbonvoy.comReviews of marriottbonvoy.com

I signed up for a Marriott Bonvoy Chase Credit Card. They state you earn points and a free night stay after charging and paying $2K. What they don't tell you is you have to wait 3-4 months after you pay your $2k to receive the promotion benefits!

Well i hope i have enough room to say it all, i stay 3 weeks of every month in the Marriot Courtyard in Kalamazoo, same hotel every month, If you want hospitality don't come here, firstly there is one particular person who make my stay here utterly miserable and nearly all my issues and problems come from him alone, i get a bit of a discount as im staying there 3 weeks every month, usually its $159 per night , i get $10 off, i get no breakfast for this which the other hotels all do, so not good there, you will not get a cooked breakfast on a Saturday or a Sunday, only during the week will they cook eggs, bacon, sausage etc, so i never get a cooked breakfast at the weekend when i want it and im on days off, there is no chef to do it in the whole hotel, The washing machine and the drier have both been broken for the last 4 months and still not repaired, i had to go to the Hilton next door to do my washing last trip i was here, i assumed it was working this Saturday and went to reception to ask for quarters to do my wash as the door to the Laundry was open, i had a 20 dollar bill and asked for change, they had quarters but could not give me any as they could not change a $20 dollar bill, i went to the Hilton next door for change and it was no problem at all, as the drier is broken i asked once again for the reception dry my Jeans only, they came back Again as usual all rolled up in a ball, i asked if they could at least fold them not a chance the young male receptionist said once again, not nice getting clothes like this all rolled up, what a mess, yesterday afternoon my toilet backed up, i asked the young man on reception if he could get it fixed at 5:45, he said he would send someone up, that never happened, so at 8:30 i went down and asked if it was getting done, he had forgotten and said he would come and fix it, when he came to my room he wanted me to do it, i flat refused so he took off without anything being done, im using the toilet in the lobby in the hotel at the moment, i get as far as i am concerned absolutely nothing at this hotel, there is no real benefit from staying in this particular Marriot, bad attitude and could not care less, i went to get a free bottle of water yesterday being a Titanium member, boy did i get grief from that same Male receptionist once again, everyone else lets me take the occasional bottle for free, this guy in front of someone about to check in yesterday gave me the 3rd degree lecture, this is the ONLY perk have at this hotel, there is no other benefit, None, Zip, Nada, i have in all my years of using Marriot never seen bad hospitality like this and i travel year in and year out spending most of my life in Marriot hotels, do yourself a favour and never ever use the Marriot courtyard in Kalamazoo, even the Marriot Fairfield on Sprinkler will give you a cooked breakfast 7 days a week, i have had other hassles at this hotel but i think this should be enough for anyone with half a brain to avoid this particular hotel

Unbelievable that some Marriot hotels can only be contacted by phone , unbelievable poor service for global guests,.. Simply make the too hard to book and deal with

Recently booked 4 rooms at one time and at the time of receiving my points for the stay , the credited me only for 3 rooms saying they only credit max of 3 rooms per booking , this is a scam, be aware of this when booking multiple rooms

Marriot is one of the most expensive hotel groups and the bonvoy app is probably one of the worst apps I have every used.. Would not recommend marriot chain as hilton is much much better. I travel regularly and stay in the Fairfield inn & Suites in lethbridge and have to say at $200 to 350 a night when almost full is a joke. When across the street the Hampton inn is $187 a night. In a small town these prices are outraged.

Awful booking cancellation experience. Booking for a wedding guest room cancelled 10 minutes before driving to the venue with no explanation. Rang the booking "hotline" many options, finally got through. No reason given why the cancellation. Managed to re-book despite difficulty understanding the staff member who had a very poor grasp of English. Arrived at the St.Pierre hotel, Chepstow to find we had 2 bookings!!! Vert stressful. Web site, App and booking details poor, didn't highlight whether breakfast was included. Disappointed that a huge resort had no EVC charging facilities. Many unhappy wedding guests with similar reservation issues!

Horrible service. Horrible app. They constantly lose my information and have to keep calling customer service and the website is SUPER glitchy. Overall just a complete waste of time and a rip off.

It is inconceivable a hospitality business can treat its loyal Bonvoy members with unequivocal disdain , disrespect, disregard and dismissive disinterest. I was loyal to Marriott for over 20 years until their unfair and unjust treatment was exposed via my experience. I booked a 10 night stay in a NYC property for a Christmas visit . I booked over 8 months in advance via Bonvoy. The hotel was due for opening on 19 September 3 months prior to my arrival . Without any communication from Marriott , Bonvoy or the hotel I arrived in good faith only to discover the hotel delayed its opening . I was literally left stranded after a long flight from Sydney ,Australia. I scrambled to find accommodation which was near impossible given the Christmas season . Marriott did absolutely nothing to assist. I secured alternative accommodation with Hyatt , unlike Marriott they did their utmost to assist . I was out of pocket three times the rate secured 8 months prior for the Marriott property.I asked nothing from Marriott except to assist with alternative accommodation, they did not oblige. To make matters worse they downgraded my Bonvoy status due to the stay at the unopened hotel not being completed, yes you read correctly.. unbelievable! I received an email from the hotel manager several weeks latter apologies for not advising of the delayed opening stating there had been communication issues . Rather than reaching out to me and ensuring the Marriott reputation remained , there was simply no empathy whatsoever, in fact rudeness and flippant ignorance was evident . A dire reflection on Bonvoy management and the Marriott senior management team .