marriottbonvoy.comReviews of marriottbonvoy.com

I’ve been a loyal Marriott Bonvoy Silver Elite member, but after this experience, I’m done booking with Marriott. A flight disruption during my honeymoon caused me to double book at two Marriott properties, though I only stayed at one. I informed the hotel about the situation, but despite my loyalty, they showed no flexibility or understanding, and I ended up paying for both properties on the same night. Weeks later, I noticed the second stay didn’t count for points. Marriott’s response was a canned message accusing me of fraud, implying I booked under my name but had someone else stay. Despite explaining the extenuating circumstances and my disappointment with their lack of empathy, they continued to send copy-paste responses with no real consideration for my situation. I expected Marriott to support me during an unavoidable travel disruption, but instead, I was penalized for circumstances beyond my control while paying for two bookings. As a Silver Elite member, I expected better treatment, but Marriott has made it clear they don’t value customer loyalty. I’ll be taking my business elsewhere.

They will not honour the points for a stay in New York because someone else booked the hotel for us and because the hotel put only my husband’s name on the hotel invoice. Even though I gave my membership card at time of check in and have provided my credit card bill with my name and address on it to prove that I paid the bill. Disgraceful and dishonourable for such a world renowned company. Will avoid if possible in future, Hilton honours rewards have been much easier to deal with.

AC Marriott Barcelona Forum, Its a wonderful hotel with good location in Barcelona. It was my First time in Barcelona, so I really need help to see Barcelona. The staff in Front Office were very kind and service minded. Specially Wafa receptionist did a great service and she has been very helpful and polite also when we checked out. Special thanks to the Front Office Manager that he had employed such serviceminded staff. It was nice experience to stay in AC Marriott Barcelona Forum.

The Stradom Hotel in Krakow is wonderfully located, has very friendly staff, a great spa area, beautiful rooms and is a stunning design.

I have been trying to make a reservation for the past hour. The representatives disconnect calls, place you on hold for long times, and others have no clue. This us why I went to IHG years ago. I have a function at Marriott Sand Key, Clearwater Florida, but I cannot seem to make the reservation. This is horrible customer service!!!!!!

I've spent 2 weeks in contact with multiple representatives across the Marriott brand and it's time to let people know: as someone who has been a Marriott Bonvoy Member since they overtook Sheraton hotels, and a Sheraton SPG member since I was in high school, to say I am dissatisfied in the response from Marriott Bonvoy over my upcoming trip would be a simplification of how disappointed I am in the customer service I have received. At time of booking, I booked a twin room for three people at the Four Points by Sheraton Singapore, Riverview. The room by default has 2 twin (single) beds, and an option for a rollaway for a 3rd person. Because I have travel industry experience, I made sure to email the hotel to ensure that the price of the room I had booked reflected all three people at time of booking.  Instead, I was told by the hotel that the an extra rollaway bed would be charged to me at a rate of $60+ SGD per night at time of check-in. In my experience as a travel agent, it would have been clear at time of booking that to in order to accomodate three people a rollaway bed would be required in a room with two twin beds (particularly since ages of travelers are adult, 16, and 14). And as such, the rollaway would have been included in the total cost at time of booking. To be clear, my booking was made with Bonvoy Rewards membership points. As per my correspondence with the Four Points by Sheraton Singapore Riverview reservation manager Damien Xie, he showed me a breakdown of what a "normal" reservation would look like, and where the third person in a booking would be charged an additional fee in a twin room AT TIME IF BOOKING.  However, in my case, I am being told that the third person has in fact NOT been included in the total of my booking and that I will subsequently be charged additional fees on arrival.  And I only know that because my experience as a professional taught me to ask, not because I was made aware ahead of time by the hotel. Being that I booked through the Bonvoy Rewards Program, I am beyond dissatisfied that my loyalty has meant so little that my party of three would not have been included at time of booking. In an attempt to share this experience and hope for a better outcome, I contacted both the Marriott Bonvoy customer service number as well as the Marriott Customer Support team. First, the Marriott Bonvoy specialist told me that the rollaway bed was not included at time of booking for a third person as "We can't assume your wants; maybe you wanted the teens to share a bed". I am willing to understand this may be a cultural difference. But nevertheless they used this as a one reason to justify not budging on charging me extra for a rollaway bed. The other reason was that a rollaway bed added to a twin room was a fire hazard, and therefore they charge money for that. Having had no luck with the Marriott Bonvoy customer service, I tried the Marriott Customer Support team. After being put on hold twice, they told me "we've put in the request for the rollaway for you". And I was sat there thinking "after all of this nobody has even guaranteed the additional bed?!" They then reiterated that I would be charged the $60+ SGD for my fire hazard rollaway on arrival assuming I even get the "requested" additional bed. I said to the Four Points by Sheraton Singapore Riverview, the Marriott Bonvoy customer service and Marriott Customer Support team that I wanted to be clear that they were willing to lose my future business over approximately $300 SGD for a rollaway bed. All have indicated that this is essentially the hill they are happy to die on. At this stage I would gladly cancel my reservation except I'm keen to use the majority of the points I have with Marriott at the moment and be done with the brand in the future. If this is how they look after their loyalty members to the Bonvoy program, it is clearly of no importance to keep my business.

My agency booked me in at the Marriott hotel at Delta Hotels Waltham Abbey, I arrived about 1700 after driving 200 miles, the receptionist asked me my name she had a booking for that name but then said it wasn’t for me and I would need to give her my card details, the agency has about 20 people staying there but she insisted the room wasn’t for me, I said how many people do you have staying here with the same name she said none but would still not let me have the room, Sunday night at 1700 I had to call my agency to send written information again about my booking, she asked for ID I give her my drivers license to prove it was me but to no avail, my agency sent me confirmation via email, then she booked me in, I paid for breakfast for the next morning but she couldn’t give me a receipt, it’s the first time I have stayed at the hotel and I’m not impressed with the service at all,

I cancelled a reservation that I booked using points. It's been a month and still haven't received my refund. And I've called them several times and wasted hours for this. Won't be staying Marriott in the future. Hyatt and Hilton have much better Customer Service.