marriottbonvoy.comReviews of marriottbonvoy.com

I recently tried to use my points for an airline ticket to Spain. First the system wouldn’t let me do it saying the system was down. After two days, I called to get the points transferred. After several calls over a few days, I found someone willing to make the transfer. They transferred to the wrong account. They said they couldydo anything about it. I have to wait to see if the airline rejects the points, another 7 days. Now all are plans are going to have to be cancelled. Goodby vacation and GOODBYE MARRIOTT BONVOY credit card.

Kann mich seit Tagen nicht in meinem Kundenkonto über die bonvoyapp einloggen. Nix funktioniert, keine Anmeldung...kein ändern des Passworts...rein garnix. Was ein Mist.

Went to the Marriott Bonvoy Chaoyang hotel for half a week. They took more than $500 as deposit, and in the end decided to not release the deposit but to subtract the breakfast we had on our last day from the deposit amount they owed us. Instead of refunding the difference between the deposit and the breakfast cost, they refunded the breakfast cost. So we lost $500. They refused to refund the correct amount. Don't go there, service is clearly not one you could expect from a 5*.

Bonvoy "elite" status is a total joke. The word "upgrade" has NOT even been mentioned, let alone provided, in the 30+ nights I have stayed at various Marriott-branded properties in 2024. It is also a complete waste of time to place "preferences" in your profile because they are NEVER referred to when checking in & certainly NOT honored in room placement. It is also a continuing FIGHT with Marriott to get the "correct" point totals credited to your account, & contacts to the Bonvoy customer service (????) site are frequently simply ignored. Still waiting for a reply to an inquiry sent 2 months ago. Marriott has totally collapsed in providing customer service to support the Bonvoy program, & hotel employees know little-to-nothing about the program itself. We have also received WILDLY incorrect information about point earnings in emails from Bonvoy employees themselves. Bonvoy is a big black eye for Marriott compared to Hyatt or Hilton, which are not perfect, but certainly light years better than Marriott.

There is no benefit to being a Marriott Bonvoy status member. Literally any other hotel brand treats you better and gives more incentives to stay with the other competitors. Marriott Bonvoy ensures to highlight the benefit for the corporation while not caring for the consumer. Upgrades- the game is that they wait until past minute and then each property says “sold out” for the night but keep checking back during your stay and of course there never is any rooms available for upgrade-every hotel uses the same words, seems a little suspicious that it’s actually corporates way of making sure upgrades are never available despite it being a Bonvoy perk. Booking multiple stays like a wedding or business guests? Well, corporate only wants to credit you points for only 1 hotel room that you actually stayed in, all the other rooms and money spent has NO perks. If you don’t stay in the rooms but you paid for the room, that’s not counted for anything. Long waits to check in despite having a high status counter, high parking charges at many properties with no comp, it is just not worth it to spend money with Marriott and no perks. Go to any other brand, they will treat you better and give you more perks and incentives making you feel like an appreciated guest and status holder.

I would rate zero if i could. I recently discovered stays in several hotels not updated in my account. Hence, the points/night stay were not counted. However Bonvoy has refused to reinstate them citing their policy that any stay more than 12 months ago could not be counted. This is despite me booking the stay through Bonvoy site (with my Bonvoy number) and the local hotels apologising that it was their oversight in failing to update the system. I accept the policy if I failed to provide my Bonvoy number and then claimed them more than 12 months later. However, it was not the case and clearly the failing of Bonvoy and the said hotels. This is unfair, high handed and unprofessional on the part of Marriott.

i had a terrible time and have been ignored following my complaint. avoid avoid avoid

Terrible customer service! I must have spent over 10m points, and yet still they don't care. I have missing stay nights that will take me to Platinum Elite and it seems they will do anything to ensure I don't move up a tier.