marriottbonvoy.comReviews of marriottbonvoy.com

An absolutely horrible experiences after being a member for 7 years and a platinum level. So at the end of the day, i didnt get any refunded on what i was charged at my amex and then points taken away. This is the biggest scam ive even encountered. Purchased, but never got my refund back Points taken away and not able to get it back. I'll definitely send this to social media for awareness and make sure it doesn't happen again to anyone whose a Marriott bonvoy customer. Also I'll make sure these incident goes to the top of leadership with bonvoy marriot. Hope you understand my frustration as a consumer who bought a product and paid for and not get the product at all. It's not the money it's literally worh 47 usd. It's the integrity of the company you worked for. ✓' Regard's Enjoy the $47 USD hopefully it helps 'the company is a way. Its my donation to the executive and share holders who runs this company.

Their representatives are not trained and really somewhat rude when you expect them to do a job that takes time to research. They also are not pleasant when they answer the phone.

Tried to book a hotel room for one night using Bonvoy points. During my first call the representative cut the line just before booking. Second call was hard to hear with a rooster crowing in the background. The woman encouraged me to buy the extra points I needed to book the room. She didn't tell me the charge would be in US dollars. The room ended up costing me $45 more than if I just booked it direct with the hotel...not to mention I used up all my points. Manager would not refund my credit card and offered me points to make things right for the "miscommunication". Terrible experience!

Steadily declining level of concern for their poor service and response times for missing stays and increasing level of manual intervention needed to get any support over the last two years. As someone with lifetime platinum and well over 700 nights in the last 10 years, I have actively started switching my regular bookings over to IHG and Hyatt because the automation of the Marriott system is pathetic at this point and the benefits are not worth the extreme level of manual intervention I have to do even with lifetime platinum status to get anything done with Marriott. Absolutely an "F" since 2023.

They just don't care. They are just sitting there and ignore anything that could be their concerns.

I was directed to the reservations line. The person on the other end was clearly not a native english speaker. He could not communicate effectively and kept putting in the wrong details to book my stay. We ended up going back and forth for an hour and when I finally asked for a manager so I could make a simple booking, he cut the line. Terrible customer service. By the way, I am a titanium elite member - thinking about taking my business elsewhere.

We have not stayed in a Marriott or Westin since May 2024 We stay in Marriotts because we FELT like they could be trusted until our stay at the Westin in Dallas They put us in a room where the toilet water erupted out of the toilet like ol faithful and continued non stop for three days. If it wasn’t the toilet water spewing out that makes you sick then the sewer gas that comes after will. We contacted the front desk and they sent up maintenance who informed us they were fully aware of the problem in fact they let us know there was another room on 6th floor that did the same. We contacted the manager but was ignored. Wrote a letter after our stay and was told the manager would contact us and never did. As I was planning our next adventure and booking our hotels avoiding hotels connected to Marriott it still upsets me at the conditions we were put in so I decided to write a review. One of these days I’m going to send a thumb drive to the CEO or board members so they can take a look at what we experienced. Imagine sitting on the toilet and all of a sudden it erupts spewing everything that was in the toilet all over you.

Been stayin with them for many years they're not joking when they say they want to "reduce energy and water consumption" got in late at 1am after a long flight and asked if there was complimentary water in the room and there is not any basic nessecities, Niagara Ontario, like it's 60 cents for a litre or water ffs don't have your guests forced to go out in the cold winter to get water from an overpriced gas station with no price tags, hotel is crap, way better alternatives anyways in the area. Also when we went to bed the tv turned on automatically 1 hour later with the volume blasted saying welcome with our name on the tv almost like the employees were screwing off in the back or something and forgot to set up our welcome tv from their front desk so they decided to just do it later when we were sleeping lol hands down worst hotel experience yet.