marriottbonvoy.comReviews of marriottbonvoy.com

I'm done with them. I was thinking of switching from Hilton. But after my last phone call with customer service, I'm done with them. I'm gonna cancel my credit card and my Marriott Bonvoy account. If I want to be treated like dirt, I'll go to a garden center. This used to be a great brand. But since covid, Now, 1 star or less.

Was harassed at this hotel by unknown man at elevators. Then when I went to get help from staff because room-key cards are required but difficult to use on their elevators, the “front-desk” server was rather condescending in her attitude and when I told her that my experience of it all was making me feel sick, she clearly conveyed no care whatsoever. Meanwhile our very smallish amount of luggage was taken surreptitiously out of our sight (out of our possession) on a “freight elevator” (?) to our room without our permission and the person doing that was long gone by the time we got there. The room turned out to be what we had booked but we like to verify that with the escorting staff and were prevented from doing so due to this bizarre luggage handling. When you arrive, you also, likely, will be very confused by the lack of a clear registration area: turns out the kids standing with laptops in what appears to be a coffee area, that’s it! The Marriott Bonvoy in Harlem New York was one of the worst we ever experienced. We notified them and they couldn’t have cared less really, and before that was Marriott Marquis Times Square which was fine except for the lady handling our reservation on the phone was -very- nasty to us, and therefore we really couldn’t get it straightened out until we got there the day of, in person. When we checked out this most recent time, after all that weird handling of our bit of luggage upon arrival, there was no help offered at departure whatsoever. I think we have just had too many negative experiences with this brand. Now we’re told that Marriott is secretly keeping a rating of -you- as a guest! Well, we’ve always been courteous and generous to servers in these hotels, but that’s just ridiculous if true. Everything else I’ve reported is verified personal experience. I think we won’t return to Marriott hotels if we can help it. Time to give up.

We are so disappointed in Marriott Bonvoy and their travel services. We booked a cruise through one of their agents and purchased Leisure Care travel insurance. We had a family emergency and couldn't go on our vacation. We didn't tap into the travel insurance because we postponed our cruise before the cruise sailed. We were told that we had a year to use our travel insurance which would be transferred to the new cruise booking. We were told that our cruise credit was held by the cruise line and must be rebooked directly through them. We did so then tried to transfer $410 worth of travel insurance that was never used and we were told that since we re-booked our cruise through the cruise line, as instructed, that we forfeit our insurance credit to the tune of 100%! We also lost all the benefits (drink package and other promotions) that Marriott Bonvoy enticed us with during our original purchase. Talk about a NO WIN SITUATION FOR THE CUSTOMER! Shady dealings with Marriott Bonvoy and Travel Leisure! Shame on you guys. We will book on our own. At least we can be trusted!

Have about a dozen stays at Marriott over the past few years since joining the "Bonvoy" program. None of the stays have been recorded. My account number never gets saved in their system Bonvoy is like Monopoly money -- without the play factor. Just booked a stay, and the miles don't even show.

The Bonvoy App is very glitchy, as is their website. My stays keep disappearing from the app/website, and when I try to book a stay on the app that also disappears. When I ask customer service to fix this, they refuse to help and try to shift responsibility to local hotel staff, who OBVIOUSLY have no control over the app's back end issues. Just terrible from a hotel brand I used to respect, now I just feel like they don't care about their tech or their customers, do not recommend. The Hilton app works much better.

absolute worst customer service on the planet. dont give a rats ass how loyal you are to them or how much $$ you throw their way, you are nothing to them

679 Nights, 3.5 Years as Titanium Elite – Yet No Real Recognition from Marriott Bonvoy” I have been a loyal Marriott Bonvoy member, staying 679 nights in five-star Marriott properties in just 3.5 years, consistently holding Titanium Elite status. In reality, I have been staying with Marriott even longer, but I only created my Bonvoy account in late 2021. Despite this, I have seen no real recognition of my loyalty or any exclusive treatment that would justify the effort of maintaining Titanium Elite status year after year. Marriott treats members who accumulate 600+ nights in just a few years the same as those who take 10 years to reach that milestone. This rigid approach fails to recognize the highest-tier, most engaged guests and does not differentiate between truly committed travelers and casual long-term participants. Additionally, Marriott completely ignores individual circumstances, rejecting requests with cold, standard responses rather than engaging in a meaningful conversation. When I reached out twice regarding my case, I was dismissed with generic copy-paste replies, simply redirecting me to my account to check program details—as if I hadn’t already done so before reaching out. This felt dismissive and disrespectful. I reached out with a specific request—to consider early qualification for Lifetime Platinum Elite status, since I have already exceeded the required 600 nights and am progressing toward the 10-year requirement at three times the standard pace. Marriott didn’t even attempt to review my case in detail but instead sent a formal refusal with no sign of a personalized approach. If there is no real recognition for those who go above and beyond, what is the point of striving for status? Why should I continue to maintain Titanium Elite if the treatment is indistinguishable from that of far less active members? Other hotel programs, such as Hyatt, are known for a more thoughtful and personalized approach to their most valuable guests, and I am now seriously considering shifting my loyalty. I expected better from Marriott, and this experience has left me deeply disappointed. Bonvoy Number: 989031986

Bonvoy customer service is a complete joke. Get ready to spend a hour on the phone with them when you call.