marriottbonvoy.comReviews of marriottbonvoy.com

very good, procedures bit complex

I have a Marriot Bon Voy AMEX. It is absolutely useless. They charge something like £90 annual fee. I used it once to pay for a vacation. They reduced balance from £7000 to much lower - £1400 when they thought I had transferred cash but I had paid for a training course; meaning I can't use it to book a holiday. Points build up so slowly it's not worth the hassle or fees. Additionally I booke d a room for y wife and her best friend in Edinburgh. Syste went down and they called e stressed and I was able to pay over the phone thankfully with any card except an AMEX! I raised a complaint today. CS worker was nice enough but had zero power to do anything, pointless call!

Worst ever frontline service. We stayed at the Courtyard Uzbekistan. They were totally inflexible. We informed them upon check in that we do not need an extra night and FLAT OUT REFUSED to refund the balance.

Booked a room at the Marriott in Portsmouth, which was cancelled for no reason, phoned customer care, who could see the cancellation, I was told I must have accidentally cancelled the booking, I explained I had not, that I received a cancellation email, I rebooked the room again but on checking my credit card I have been charged twice, when I contacted Customer Care thy gave me a case number and advised that the hotel would be in contact with me within 3 days, received and email basically telling me that I had two bookings which I have not, I replied with my reservation number and a copy of the cancellation email and there has now been no response. Dreadful customer service and the complaint has not been resolved.

Over the past few years, I’ve stayed at numerous properties within the Marriott group — from Four Points to Westin, Marriott, and JW Marriott. Unfortunately, the overall quality has become extremely inconsistent, which seriously undermines any trust in the Bonvoy brand. One of the biggest issues is the complete lack of differentiation between the various tiers. Aside from minor architectural or aesthetic elements, there is virtually no real difference in service quality between a Four Points and a JW Marriott — an unacceptable situation when booking a five-star hotel with certain expectations in mind. The lounges are often neglected, with limited offerings, inattentive staff, and an atmosphere that rarely reflects the level of quality promised. Food and beverage services are among the weakest points: each hotel is a gamble, and sadly, more often than not, it ends in disappointment. From breakfast buffets to in-house restaurants, the experience frequently falls well below expectations, even in supposedly “premium” locations. Marriott urgently needs to re-establish clear, enforceable brand standards across all tiers. Without that consistency, it becomes increasingly hard to justify loyalty or the value of the Bonvoy program.

Marriott just got greedy after they merged with sheraton 6 or 7 years ago. they had great point redemption back then but the points are worth a fraction of what they used to be. Not worth loyalty to the this brand

The worst hotel I’ve been to. A stupid Lady swore at me. Not coming back again

Terrible customer service. Somehow we were able to book a room in a closed-for-renovations Courtyard in Atlanta last weekend. There weren't any single rooms with double beds in any nearby hotels. When we contacted Marriott Bonvoy they refused to give us two room for the four adults of our party. We were lied to and hung up on multiple times over a six hour period of trying to resolve the issue.