marriottbonvoy.comReviews of marriottbonvoy.com

We booked a room on Marriott Bonvoy App. You totally can’t trust the rates when you book in the App. Despite the app asking the age of a child, the rate in the App will not include ‘extra person fees’ which will be charged at the hotel. Additionally, despite the app quoting rates which ‘include all taxes and fees’, you will be charged taxes and fees above the quoted rate. Customer service via phone is worthless. For transparent pricing and accurate rates I’m sticking to the Hilton app from now on as my ‘gold’ membership status is worthless.

Marriott hotel at 2,Resorts world Newport city ,Pasay, Manila, Philippines- discriminates on Filipino seniors vs non Filipino The senior rate is only available for Filipino seniors! I’m a US citizen , a senior and a Titanium member for 10 years and now I’m being denied this privilege n special rate This is the only hotel I know of anywhere that discriminates this way!

Moxy Bristol, had a one night stay with family. Friendly staff, lovely room, comfy bed. No complaints. I’d like to highlight reception staff Shadae and Agnes who where so helpful and professional

I’ve been a loyal Marriott Bonvoy member for years and have always booked my stays through my company’s official corporate travel portal — including my recent stay at the Sheraton Melbourne. Despite this, Marriott has now decided to deny me points and Elite Night credit, claiming it was a third-party booking. What’s frustrating is that I’ve always received credit for similar bookings in the past. Even colleagues who stayed at the same hotel, booked the same way, did receive their points and nights. When I reached out to Marriott Bonvoy, I received a copy-paste policy response with no attempt to understand or investigate the inconsistency. This experience has left me questioning the value of being a Platinum Elite member. If Marriott can arbitrarily deny benefits without explanation — even when there's a clear precedent — what’s the point of loyalty? Extremely disappointing. I expected better from a brand that claims to value its members.

Another example of price match promise being useless. Provided them screenshots and links to a lower price, which they refused because they didn't have the room available on their own website. Bizarre that wluld make any difference. Hollow promises with cut paste service.

Travelling around Europe then SE Asia and Australasia. Every experience with Marriott so far very poor. They promise price guarantee as a member but I have found this not to be the case and when I did raise a price guarantee request… surprise - no response. I’ve started using (another chain - name withheld so as not to be accused of bias) as a result which doesn’t have a huge footprint but the service has been amazing. In particular Marriotts customer service is appalling - cut and paste emails and continually going through the same hoops. Life is to short - move on from Marriott

I’m a big Marriott fan but I’m about to switch over to Hilton. The last two trips we made to Tallahassee, the rooms were horrible. Neither shower would drain, the places was dirty and both hotels are so outdated . My wife refuses to stay their next time. The biggest let down for me was the sawgrass Marriott in Ponte Verda Fl, this place had beautiful landscaping throughout the property but the place itself was run down to charge somebody that kind of money. Marriott better get it together before they lose all the people that respect their places and would rather pay more for nicer hotels. We are almost at that point.

The host at the Marriott bonvoy desk at Jeykll Island is the most unfriendly I’ve ever met. No common courtesy at all. She does a dis service to the brand. For reference she is on duty 07-17-25 at 10:44 am