marriottbonvoy.comReviews of marriottbonvoy.com

I am a titanium member for a while and it means nothing to Bonvoy… my ‘night upgrades’ are expiring since no hotel is actually honouring them, the late check-out at 4pm is never ‘possible’ even you can see the rooms chosen as being available for booking still, their customer support is ignoring me big time… Ridiculous; I’m simply fed up and will be going somewhere else. There’s plenty of options.

I called to check if Fairfield in Reno had availability. The reservation agent continued to be persistent that I should book with them rather than booking online as I may loose the room. I provided my details and lo and behold the room was swooped by someone else based on what they said. She then tried to push me other hotels and said there is a conference going on and I would end up with no rooms and given I am with my two dogs that won't be a nice place to be. She recommended a hotel which I booked which when I reached realized for a long stay hotel - Woodbridge suites in Reno. That was absolutely not the kind of stay or hotel I was looking for but because this was a phone reservation this was not refundable. I did not appreciate being sent to a hotel which didn't meet my needs and also being lied to (I didn't hear of any conference that was going on by the front desk folks when I checked in). Bad experience.

Building Lodges on land where wildlife has passed for many many of years? You should be ashamed… They where using these passage long for you were born and you have no right whatsoever to ruin natures call! Do the right thing and move out

I am writing to express my frustration with how my recent reservation at Le Méridien Indianapolis was handled. I booked this stay specifically to use an award certificate—it was the reason I chose this hotel and made the trip. Instead of applying the certificate, the booking deducted points from my account. Before completing the booking, I even called customer service to confirm that the reward certificate would be used. After discovering the issue, I called again and spoke with a representative who told me there was “nothing that could be done.” That answer is unacceptable. Clearly, there are ways to apply a certificate or to credit points back when a booking is mishandled. The call was unnecessarily obstinate and unhelpful, leaving me with the impression that Marriott is unwilling to support loyal customers. This experience makes me reconsider my loyalty to Marriott. I have been a dedicated Bonvoy member and cardholder, but if this is how issues are handled, I will seriously evaluate moving my stays and my credit card spend to another brand such as Hilton or Hyatt. I expect Marriott to resolve this by either applying my award certificate to the Le Méridien Indianapolis reservation as intended or restoring the points that were wrongly deducted from my account.

Stayed in a Marriott town place two bedroom so-called suite in Livonia Michigan this past week morning warning this place is a dump the bathroom so clogged the water overflowed no clean towels in four days nobody came in the room in four days. The place has people living in. It be warned stay away.

If you not reserve directly with Marriott, no chance in hell to get your night(s) recognized for the fidelity reward system. Absolutely ludicrous. Great way to lose customers.

My daughter saw a dead roach as we entered the bldg. That was my warning. The last night i saw two roaches crawling on the wall. The next morning I saw one more in the dining room. Management has not resolved me feeling that i should give this property anther chance. Hilton was a great stay. Fairfield Inn our over 20 years has ended

I am a shareholder of Marriott and a Bonvoy Platinum Elite member. Marriot's customer service on the phone is absolutely horrid. The customer is not well trained and interrupts me when I tried to answer his question. In fact, the customer agent hung up on my call on Sept 17, 2025 at 10AM PST when I called about a potentially fraudulent charge. P