marriottbonvoy.comReviews of marriottbonvoy.com

Lacking customer service, smelly carpet and possible mildew around fridge area.

Bonvoy policy around nights toward status is poor. I've stayed twice this year, 1 night and 3 nights respectively, but I booked two king suites for my family each stay. Shouldn't that equate to 8 nights toward my needed 10 nights for a status bump? You'd think so, after all, I've paid double the 4 nights' rate right? Called Customer Service and they flat out refused to credit me with 8 nights. I escalated to a Manager level but she wasn't budging either. This has left me bitter, it would have cost nothing for these agents to make me feel valued as a loyal customer. I wasn't asking for further points,...just the status nights. I'll have to look at Hilton more often now than I would have. Make better Customer Service decisions Marriott, do better.

In the last two weeks we've stayed in a few rooms. Each one had problems: leak in the ceiling, size of two shoe boxes with paint chips and cracking all the way around it. Water coming though the shower entrance. Was told they would put in a ticket. Never saw anyone in maintenance. 2nd visit: There were things issues reported so that we weren't responsible for the damages. Third visit: broken hinges on the coffee section (reported). Clogged sink (reported) and terribly stained bedspread (not reported). The rooms were never picked up by housekeeping during our entire stay, didn't report that. The worst part of any of this is the front desk and the unfriendly demeanor. We were very soft spoken and understanding about the issues. There were 2 people specifically. One two nights ago at the front desk around 9pm. She was sitting on the couch in the guest waiting by front entrance. I was at the desk and she was almost giving me attitude asking: What do I need? I replied in a kind voice, "could we please get two pool towels and two shower towels". She said, "you need what? Looking disgruntled. I repeated my response (kindly asking again) and she still had a chip on her shoulder. I was standing next to the front desk but not behind it as she walked to the back office. She tiredness around to look at me and said, " You need to move back in a authoritative voice and again unhappy expressions". I smile and watch her turn around to get the towels. When she came back, her attitude was still the same. I didn't not mention anything and left. I'm very easy going and so is my husband. This was very surprising to us considering they were upfront at guest services. Complete burnouts is what I thought. It's seems to be contagious among the front desk employees, they all seem miserable. Extremely unprofessional. If I owned this hotel, I would be making a call to HR. If I was paying for this hotel, I would not have stayed. Luckily for the hotel, it was paid for. Our stay was off and on from 6.14 til 7.9 Member

If you plan to use Marriott Bonvoy as additional coverage on your rentals overseas, DONT!!!!. I turned in a claim from Iceland in Jan. It took 6 times of sending all the documents to finally get an approval. I used the card to rent the car and pay for the wrecker service. In May I finally got approved after battling. Now they said they have sent a check, no check, again they said they have cancelled and are sending another check, no check! Just got off the phone and you guessed it! No Check. They will cancel that one a resend another one. Why would I think after the 3rd time I would get a check. I dont. Get the insurance provided or use your own. Dont think that Marriott will remimburse you for anything.. I finally understand that!

Hotel removed our belonging from our room the day before we were to check out. Front desk confirmed that this was their error. Some but not all of the items were found in the managers office. Each time I contacted the hotel they appeared to forget what had happened. Contacted Bonvoy. Hotel response to them kept changing from we were never there to we requested an early checkout. All lies. Bonvoy has made no attempt in fixing this and the Hotel remains unresponsive. Have been a member since 2002. If this is the new corporate ethic they can keep it.

Try to unsubscribe from constant emails. Click to unsubscribe then it will ask you for your email to unsubscribe. DOES THAT MAKE ANY SENSE??

Dreadful, the customer care team are hopeless, we stayed in New York at Westin Grand Central, room deposits are $300 per room and over a month later have not been refunded, contacted the support team on numerous occasions, the take ages to respond and basically don’t do anything….

The hotels generally are good. However the Bonvoy scheme is worse than hopeless. I’ve tried for 2 years to access the account. They’ve investigated it twice, zero results. They literally have no idea how their own system works. Apparently because I first booked in China, I should have registered while in China. But I didn’t, so now I have an account linked to China and I can add this to reservations but can’t see the account. Absolutely hopeless.