MarmotReviews of marmot.com

Hi, earlier this year I bought a Marmot Pre Cip Eco jacket. I've worn it 5/6 times, but not in heavy rain just light showers. Today I went out in heavy rain for only around 15 mins and the jacket failed completely. The jacket let water in throughout. I was soaked. This is extremely disappointing. I cannot recommend this jacket as it doesn't live up to expectations and I certainly can't trust it out walk in on the hills.

They're Dividing Humanity, in their eyes we are not all the same. They are running a grant program that you can apply if you only have the right skin. I'm Hispanic, I'm included but others are not and this is what has been killing humanity for thousands of years, we can do better than this today

I couldn't agree more with the majority of the reviews. The tent pole broke after 20 uses. I could have returned it to REI, no questions, for a full refund. Instead, I sent the tent poles, including the broken one to Marmot warranty in late February 2020. Understood Covid happened. Yet there was no communication for over two months. After multiple calls, I reached someone who agreed to help. Ultimately, in June 2020, I received the one broken pole replacement but Marmot did not return the other two poles I sent. I tried to track down the missing poles to no avail. I also tried to purchase the missing poles (the website says they do this)--also no luck. It is now 14 months' later. I had to purchase a replacement tent for $200. No word, apology or acknowledgement from Marmot. Again, the disruption of Covid is clear. Nevertheless, Marmot had no problem continuing to sell new merchandise while it completely abandoned any warranty responsibility for items it had already sold.

Marmot customer service is amazing. I returned a tent that had some issues with the waterproofing coming off. I had had the tent for a long time. They quickly issued me a credit. I called and ordered a new tent which was $20 more. They waived that add'l charge and shipped it to me free immediately. Doesn't get much better/easier than that!

We had a Marmot tent rainfly fail and they gave us a credit after we sent it back (yay!) Gave us a number to call to place a new order. That's hilarious. Never gets answered, worst IVR in HISTORY. Then you leave a voicemail that never gets returned. Ever. Even after 5 voice mails. Then you email corporate and 2 WEEKS later they love me off with a "notified the right department" email and 1 week later STILL NO REPLY FROM MARMOT. Here is Marmot's New 2021 Tag Line: "Marmot: The best gear on the planet serviced by the most apathetic people in history."

Ordered a jacket online 3 weeks ago, got an order confirmation but the website said it has been processing this whole time. Sent multiple emails asking for an update to customer service but received no responses, and tried calling the help line multiple times and got an automated message saying the wait times are too long and then hangs up without me being able to speak to a rep! After days of calling, finally reached someone on the phone who told me because it hasn't shipped yet, the jacket is out of stock and the order won't be able to be filled. This is just ridiculous! The 3 day shipping promise is a lie, and how can you trust the website anymore if you have no idea if they actually have a product in stock. This will be the last time I buy anything directly from the Marmot website.

Don't ever buy from Marmot, scam place. Worse scam ever. Tracking says delivered but I was waiting all day for the item and nothing. I tried reaching out to Marmot customer service and emailed them, no response! Scam scam scam, I can't get a refund because FedEx shows delivered AND I never received the jacket!

It has to be truly amazing or truly terrible for me to write a review. Marmot is, sadly, the latter. It was so bad that I checked more than once to see that I wasn’t on some spoofed site. As many reviews have stated, this is pretty par for the course and Marmot has lost me as a customer. I ordered a shirt that was being featured in sale ads but made sure to pick my size in a color that was in stock. Order confirmed but 2wks later nothing. One customer service line disconnects you. The other claims they are in training. I finally IM’d w/ a rep who informed me that the order was canceled but I wasn’t charged (we’ll see) then promptly ended the chat. Since you obviously can’t fulfill orders, maybe at least send a boilerplate email informing your customers?