Absolutley Gutted, ordered a kitty kurlz and i get a fake Walmart/Temu replacement.
I WANT A FULL REFUND!!!!!
Response from MarlenespetshopFeb 17, 2026
Hello Robbie,
I know this is a very late reply, but I still wanted to address your review properly. I’m really sorry you felt gutted opening your order — that’s the worst feeling when you’re excited for something to arrive.
I do want to gently clarify that we’re not affiliated with Walmart, Temu, or any “fake” marketplace products. We don’t send knockoffs, and we definitely don’t operate that way. If what you received didn’t meet expectations, it’s far more likely there was a defect or quality issue with that particular unit — which, while rare, can unfortunately happen.
That said, if an item arrived faulty or not as it should be, you absolutely deserved a quick resolution. A full refund or replacement would have been offered straight away had we connected.
If this still hasn’t been sorted, please reach out with your order details so we can make it right. And if it has already been handled, we’d genuinely appreciate the chance to restore your confidence in us in the future and show you the quality we’re actually known for.
With Paws and Smiles,
Marlene’s Pet Shop Team 🐱`
JI
Joe I.
DON’T BE FOOLED! - SCAM COMPANY!!!
DON’T fall for this SCAM like so many of us sadly have. I bought £100 worth of cat toys as like many, my furry friend is so important to me. I made my purchase on the 22nd June, and it’s the 6th July, and I still have no products. I’ve been tracking my parcel for over a week (heads up, they don’t send from America like they make out, it’s all sent from China), which is laughable as the reason I bought what I did was because it said it was to avoid the American Tariffs so the items I bought would no longer be made as they couldn’t handle the cars cost. Clear rubbish as it’s being shipped from China, not USA. When tracking my package, it says it’s been ‘returned to sender’ as apparently there was some issue, but of course, Marlene’s Pet Shop hasn’t told me anything. Thankfully I use the Shop App and that’s where I’ve found this out. I’ve contacted the company on the email address multiple times, no response. I’ve even tried their readings email, again, no response even though everything on the website states they will reply in 12-24 hours to make it right. It’s all lies, and it’s clearly a false item drip company, taking money, then not sending goods. I genuinely regret not looking into them now, and will have to no go through the hassle of claiming a Charge Back with my Credit Card company (heads up, under their terms is says you invalidate yours rights if you do this, but I’m left with no choice as they won’t answer my many requests for a refund via email).
Please don’t be fooled by this company. Read the many many reviews from those of us that have been conned and are fighting back against them. The better reviews have clearly been paid for, or are people working for them. They aren’t genuine, so don’t be fooled. The 2.8 rating is what you should be looking at. I just wish I could rate them a Zero. I’ll update this if I end up getting some generic reply like most do, but I very much doubt I will.
Response from MarlenespetshopFeb 17, 2026
Hi Joe,
I know this reply comes much later than it should, but I still wanted to properly respond. After looking back through everything, I can see Sarah did get back to you on July 7th once the courier confirmed the parcel had been lost, and your refund was processed the same evening as requested. I’m really glad we were at least able to return your payment quickly once we had that confirmation.
That said, the silence before that understandably caused a lot of frustration. Waiting days without clarity — especially when tracking showed “returned to sender” — would test anyone’s patience. We should have communicated sooner while we were chasing the carrier, and I’m sorry that delay led you to feel ignored.
Losing a parcel is never acceptable, and neither is making a customer feel like they have to fight to be heard. While the order didn’t work out, we truly appreciate that you gave us a try in the first place. If you’d ever consider shopping with us again, we’d genuinely welcome the opportunity to give you a much smoother experience next time.
Wishing you and your kitty all the best.
With Paws and Smiles,
Marlene’s Pet Shop Team 🐱
ME
Meredith
This product is absolute rubbish
The Kitty Kurlz and the stark ball arrived today. They are absolute rubbish. A total waste of money. I paid a lot of money too because of the exchange rate between Australia and the U.S. Don’t purchase from this company. You can buy the same products from other companies at a fraction of the price.
Response from MarlenespetshopJun 26, 2025
Hello,
Oh no — we're really sorry to hear this was such a letdown. That’s definitely not the kind of experience we want you to have, especially when you're ordering all the way from Australia.
We’d love the chance to make things right. If you could shoot us an email, we’ll see what we can do to help.. whether that’s a refund, a replacement, or just pointing you toward something better suited.
Thanks for giving us a try, and we hope we can turn this around for you.
With Paws and Smiles,
Marlene’s Pet Shop Team 🐱
LS
LSOsucks
Buyer beware: Dangerous issue with toy, Slow shipping, and more
There was a 7 day delay before it was even shipped, Found out it isnt shipping in USA. Not surprising, except one can buy this same toy on online stores for a fraction of the price with 2 day shipping free.
Also, once I opened it and inspected, the toy ball had a plastic slag from manufacturing that is sharp, pointed like a tooth and if my cats had ingested it, would have surely caused digestion injury. Quality control is non existent in this case. I have pictures and video.
Response from MarlenespetshopJun 16, 2025
Hello,
We’re really sorry to hear about your experience — this is absolutely not the standard we hold ourselves to. Delays are frustrating on their own, but discovering a sharp flaw in the product is especially upsetting, and your concern is 100% valid. We take safety seriously, and this kind of manufacturing defect should never have made it past inspection.
We’d really appreciate it if you could send those photos and videos to our support team so we can escalate this with our quality team and make sure it doesn’t happen again. And of course, we’ll work with you directly to make things right.
Thank you for bringing this to our attention — we truly value the chance to improve.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
SD
Simon D.
We bought the Kitty Kirls which took…
We bought the Kitty Kirls which took two weeks to deliver and when it arrived it was an absolute disappointment. The cat isn’t interested at all in it. But my slightly Autistic 7 year old is utterly fascinated by it. So whilst I want to return it as it’s an expensive waste of money for a cat, my child won’t let me! As a result I’m not ok sure how to review this properly.
Response from MarlenespetshopJun 16, 2025
Hi there,
Thank you so much for sharing your experience — even if Kitty Kurlz didn’t win your cat over, we’re oddly touched that it found an unexpected fan in your little one. 🧡 We totally understand how frustrating it can be when something doesn’t live up to expectations, especially with the wait time and price. That said, we’re genuinely glad it brought some joy into your household, even if it wasn’t in the way you planned.
If you’re still unsure what to do next or want to chat about options, feel free to reach out to our support team — we’re always happy to help figure things out.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
NW
Nolan W.
my couch is finally safe
starkball and kitty kurlz together = no more furniture attacks. no more crying. no more rage scratching. now she’s too busy being a little predator in the living room. bless u marlenes yall fixed my apartment
Response from MarlenespetshopJun 16, 2025
Hi Nolan,
No more couch carnage? We’ll take that as a mission accomplished! Your little predator sounds like she’s living her best life. 🐾
Come back anytime, there’s plenty more mischief-makers over in our shop.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
LA
Lauren A.
starkball is the chaos we needed
was starting to feel like my cats were getting too chill. now every evening turns into a wild game of cat dodgeball. they LOVE it. and marlene’s? best customer service ever. they actually remembered my name in the follow up email
Response from MarlenespetshopJun 16, 2025
Hey Lauren,
Evening dodgeball is now officially the best cat sport ever. We're so glad Starkball brought back the wild! 🐾
You’re welcome to browse the shop again anytime—there’s more where that came from.
With Paws and Smiles,
Marlene's Pet Shop Team 🐱
SP
SparkyDC
I would give no stars if I could
I would give no stars if I could. This shop is very misleading! Your items DO NOT ship from the U.S. like they make it seem. My items have been at the customs department for over a week, when they make it seem like you are getting within a week. Absolutely horrible dropship company. DO NOT ORDER THROUGH THEM!!!!!!!!
Update: Yes you should make it transparent by telling your customers that they won't get the items they pay for a month+. How do you work on being transparent when all you have to do is be honest with the customer! No work needed. Just let people know that it might take over a month to receive their items. It is not that hard. This company is just shady AF, and send generic responses to any bad reviews. ONCE AGAIN DO NOT ORDER FROM THIS COMPANY!!!!! They are just out here scamming people, getting rich by stealing from people!!!
Response from MarlenespetshopJun 16, 2025
Hey there,
I totally get why that might be confusing — thanks for sharing your experience. While we’re proudly based in Montreal, some of our items do ship directly from our trusted suppliers overseas. We know that can be frustrating when you're expecting a faster delivery, and we're actively working on making our timelines more transparent.
All our products are designed with care, and we stay involved with our suppliers throughout the process to keep quality where it should be. That said, if anything arrives late, damaged, or not as expected, our team here in Canada and the U.S. is always ready to help — whether that means a replacement, refund, or just an email to sort things out.
We’re truly sorry for the hassle this caused and appreciate you giving us the chance to make it right.
With Paws and Smiles,
Marlene’s Pet Shop Team 🐱
