Marcus StoreLaunching in 2015, Marcus is an online fashion destination for men, born of the need to provide cool and modern closet classics.
Marcus Store (marcus-store.com) has 420 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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Excellent
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420 approved reviews, newest moderated first
John L.
Have yet to receive package that your email dated last Sunday indicated was shipped
Response from Marcus StoreNov 5, 2024
Thanks for sharing your feedback. Upon checking your order, we can confirm that your package was delivered on October 21st. We've sent you an email with further delivery details for your reference. Please check your inbox, and let us know if you have any additional questions. Thank you!
LES S.
The shipping time could be quicker
Response from Marcus StoreNov 5, 2024
Thank you for sharing your feedback! We appreciate your patience, as an unexpectedly high order volume this season caused a slight delay in shipping. We’re happy to let you know that everything has now been sorted and improved for a smoother experience going forward.
Ron B.
My only experience thus far has been paying for a jacket and waiting 22 days for delivery, even though it was promised in 8-10 days. I'll be happy to give you a complete review once I receive the jacket. Reference # EZ100559810253FB.
Response from Marcus StoreNov 5, 2024
We apologize for the delay with your order. The issue was with the local courier, but we’ve worked with them to resolve it, and your package is now on its way to you. We’ve just sent the tracking number to your email, so you can check the latest status. Thank you for your patience, and we look forward to your complete review once you receive the jacket.
Bruce B.
I really like this jacket. My only negative is the zipper. It seems a bit lightweight. I struggle to get the jacket zipped every time I wear it.
Response from Marcus StoreNov 5, 2024
Thank you for your feedback! We’re glad you like the jacket, and we’re committed to using high-quality materials in all our products. We appreciate your note about the zipper, and we’ll certainly pass your feedback along to our quality department for further review and improvement. Enjoy your jacket, and thank you again for sharing!
Tom J.
It took entirely too long to fill the otder. You debited my account on 9/30/2024. Nothing happened for two weeks, so I called. I was stonewalled and received notice the jacket was back ordered. No option to cancel was offered and no specific delivery date. At any rate I gort the jacket on 10/24/2024. Its a good quality, but the sleeves are longer than other like sized products. I will keep the jacket,but will not do further business with your company. The one person I talked to was very condesending, and your customer service program is obviouly broken. I might have thought of exchanging the jacket, but could learn little of the sizing and just don't trust your business practices. I should have not been billed until ship date. These are my thoughts to date.
Response from Marcus StoreNov 5, 2024
We apologize for the inconvenience you experienced with your order. Occasionally, delays can happen due to local couriers, and we appreciate your patience. We’ll certainly pass along your feedback regarding the service experience. If you’d like, you’re welcome to exchange the jacket for a different size or product—just reach out to us at [email protected], and we’d be happy to assist and make things right for you. Thank you for sharing your thoughts.
James F.
I tried to buy a jacket from them, but I had questions about sizing. Their customer service never replied to my questions. That failure was a big red flag for me. Then I read others’ reviews and saw that their reputation did not appear very good, and I deleted the jacket from my shopping basket.
Response from Marcus StoreNov 5, 2024
We apologize for the inconvenience you experienced. We make every effort to respond to customer queries within 12 hours, or within 24 hours during high volume periods. After checking, we didn’t receive any email from you in our mailbox. Could you please reach out to us at [email protected], and we’d be happy to answer your sizing questions? As for our reviews, we’re proud to have received many positive ones highlighting our quality and customer satisfaction. We value every customer’s feedback and are always working to improve. Thank you for considering us, and we hope to assist you soon.
Andy M.
Took a little too long to receive item. Also Item was to Big I need to send it back for a smaller size.
Response from Marcus StoreNov 5, 2024
We apologize for the delay you experienced with your order. The high volume of orders this season caused some shipping delays, but we’re happy to report that the issue has been resolved and shipping times have improved. Regarding your exchange for a smaller size, please reach out to us at [email protected], and we’d be happy to assist you. Thank you for your understanding!
Michael D.
Return policy on previous purchase cumbersome and expensive. Why should I have to pay to return goods all the way to Italy ?? My jacket which was too large cost CAD 105 but shipping with tracking to return was CAD 84 ! Not worth it to bother. Didn’t even offer or provide a shipping label that could be printed - and also disliked the nonsense of having to send photos of the packaging and goods - ridiculous.
Response from Marcus StoreNov 5, 2024
We apologize for the inconvenience you experienced. We did provide you with two options for the exchange, and you chose the gift card option, which has already been issued, and that you placed a second order. Your feedback regarding the return process is important to us, and we will certainly forward it to the relevant department for further improvements. Thank you for your understanding!