Marcus StoreLaunching in 2015, Marcus is an online fashion destination for men, born of the need to provide cool and modern closet classics.
Marcus Store (marcus-store.com) has 420 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
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420 approved reviews, newest moderated first
Robert F.
The quality of the product was great and as advertised. I was a bit disappointed in the amount of time it took to receive the product. About 30 days. The communication was good after I questioned the timing. An explanation was given and the item was finally shipped. I did appreciate the conversation but it was a bit slow. All in all I would recommend them
Coleman Mark C.
Excellent easy delivery by Canada Post to the lockbox in my apartment - no trekking to the post office for the package or having to be home to receive it. It fits great and looks fantastic - three of my friends have already asked where I got it. I've referred them to your site.
william L.
NEVER AGAIN The single most atrocius company I have ever dealt with. Returns policy went unanswered and had to constantly, and cost me £15 for the return . Never ever use this company
Jen A.
This is my second order from Marcus. It hasn't actually arrived yet, however the first jacket I ordered is very nice. Fit, style, craftsmanship are all very good. In fact I get compliments on my jacket practically every time I wear it. Thanks!
David A.
This has been the absolute worst online purchase I have ever experienced. My order number WAM-51069 in an XL was too big. Repeated attempts to exchange for a Large size in the same (beige) color have not been answered. Replies to my emails have been like responses from a robot/computer that do not relate to my need. I will never do business with Marcus again. And I will encourage others not to as well. Sincerely, A One and Done Customer Dunwoody, GA 30338
Dwight W.
The jackets were supposed to be 4XL but they were actually 2XL and very small in the shoulders. They were also very thin with no proper liner for warmth.
Response from Marcus StoreNov 5, 2024
Thank you for your feedback, and we apologize for the inconvenience you experienced with the jacket. We understand that finding the right fit can be challenging, as everyone has unique body types, and we strive to design products that cater to a wide range of fits. We’re sorry that the jacket did not meet your expectations. If you’d like, we offer a flexible return policy, and you are welcome to return the jacket for a refund or exchange. Please don’t hesitate to reach out to our customer service team if you need any assistance with this process.
Thomas M.
Item itself was as advertised and pictured. However, for an e-store the return policy is the worse I’ve ever encountered, especially for an online clothing retailer. Although sizes and measurements are posted, the true fit of a garment can only be determined once it is tried on. My jacket was too big, and I wanted to exchange it for a smaller size. My only options were to either pay $79 to return a $100 jacket (the $100 would be reimbursed, but I would have to again pay $100 to get one in the proper size, net result $79 more for the item), or keep the jacket that didn’t fit and get 20% the purchase of the correct size, net result again $80 extra. Neither I nor any member of my family have encountered such a skewed return/exchange policy with an online clothing retailer. Buyer beware!
Response from Marcus StoreNov 5, 2024
Thank you for sharing your feedback, and we apologize for any frustration caused by your experience with the exchange process. We did offer you two options for an exchange, and you chose the 30% discount gift card rather than returning the jacket. However, if you still wish to return the item, we have a U.S.-based return center that can assist you with this. Please reach out to us via email, and we’ll be happy to arrange the return for you. Thank you for giving us the opportunity to address your concerns.
Luca N.
Your products are cut entirely to small Then your return policy is terrible Purchaser has to pay for the service to Italy it’s a little too late I donated them You should at least have paid for the return
Response from Marcus StoreNov 5, 2024
We apologize for the inconvenience you experienced. We do have a U.S.-based return center where you can return items, which may be more convenient. Please email us if you’d like to proceed with this option, and we’ll be happy to assist. Thank you for your feedback.