MalaysiaairlinesReviews of malaysiaairlines.com

4 of us flew back recently from Vietnam via KL, Mumbai to Goa and whilst the flights and staff are ok their customer "service?" is dreadful ! They lost our suitcases ( something we had an jnkling at as the check in person at H.C.M was an idiot ) for 3 days.We were shuffled through immigration at Mumbai ( much to the annoyance of other passengers) and made to run to the connecting gate without our luggage( this was obviously pre planned due to them knowing of our missing luggage) as "we would miss our flight" once there we waited for an hour for the connection ! We the had to retrieve the luggage once found at our own cost from Dabolim airport.The labels showed it had been flown via Air India and not our onward carriers Jet Airways We logged a complaint to which they replied and wrongly cited we are domicile in Goa and therefore no recompense woud be afforded ( which we are not, we are UK domicile) I/we pointed this out and gave them 48 hrs to respond this was 2 weeks ago ! No reply was received- an utter disgrace for a large airline

Omdat Malaysia Airlines (MA) wat aanpassingen hadden gedaan in hun vluchtschema, konden wij geen aansluitende vlucht nemen en konden uiteindelijk alles annuleren en kregen recht op een volledige refund (geregeld via onze tussenpersoon, Gate 1). Dit was op 24 augustus 2017. Op het moment van beoordelen is het 11 januari 2018 en we wachten nog steeds op ons geld, dit ondanks herhaalde vragen vanuit Gate 1 richting MA wanneer ze over de brug komen. Volgens Gate 1 verschilt de terugbetalingstermijn per vliegmaatschappij, en kunnen ze niet eerst ons terugbetalen voordat zij het geld van MA hebben ontvangen, omdat als ze dat bij iedereen zouden doen ze anders failliet zouden gaan. Ik heb zelf nog iemand van MA aan de lijn gehad en die verwezen alleen maar door naar Gate 1 en konden niet voor mij betekenen. Diep triest en ik voel me helemaal niet serieus genomen als klant! Dit is voor mij een grote reden om niet meer via MA te boeken.

Although on their website- via manage booking- some services are free, after the while they cancel it and write you that you need to call customer service in Malaysia (even though I am based in UK) to pay for those by phone. Pure scam! I hope my flight exists at all as apparently their website is a scam.

They cancelled our selected seats before the flight without informing us and although we selected seats together by the window we were assigned random seats as in Ryanair. They claimed that seats were not confirmed. Well, they were confirmed by us and we took a screenshot, but the airline did not accept this as a proof. It is 14 hours long flight and not the cheapest one. Horrible customer service, better to avoid. Never again!

I have been waiting for my luggage for over two weeks. I get no info and every time I get to talk to anyone at Malaysian they promise alot and never get back to me or sorts out the problem. Terrible airline. Can't understand that they still are in business!

Not even sure where to begin. Ok, I have never booked through Kiwi before so it is safe to say that after my not so fortunate recent experience, I will not be using them again to book my flights. Our flight was from Singapore to Siem Reap via KL with Malaysia Airlines. Upon checking in we were advised that we needed to pay for our checked in luggage even though the e-ticket clearly states that we have 20kg allowed per person, and already paid extra when we booked our tickets online. The guy behind the check-in counter of Malaysia airlines said they have been a victim of Kiwi before. He did not explain very well what actually happened but was adamant we pay over $100 per bag and we had 7 bags and disregarded what was written on the e-ticket. I was not going to give up so I rang Kiwi who then asked to speak to the Malaysia Airlines manager. Not sure what the conversation was but nothing changed after that. I then continued to argue with Malaysia Airlines, citing our rights and refusing to pay for our luggage when we already paid for them in the first place. After a very long and tireless argument with Malaysia Airlines, I rang Kiwi once again who then spoke to the manager, this time the Malaysia Airlines manager refused to speak to Kiwi again but gave in eventually. Anyway, it was a palaver at 5am in the morning! To cut a very long story short, we ended up paying for one luggage as opposed to 7. Still not happy and I hope that Kiwi will sort this out! Clearly, Malaysia Airlines has issues with Kiwi.com that need to sort out so that us, the passengers do not have to suffer as a result of their disagreements!

1).Virtually impossible to get through on the call centre without waiting 15-30 mins and then another 15 mins to go through the options and make a action. **n.b. This is because cannot manage booking easily or some actions at all online, so ended up without a window seat. It's an issue for me - I'm a PPL and aviation geek. Sitting in crowded darkened room for 13hours isn't flying as far as I'm concerned, 2). A380s cost €430m (2017 price) apiece but surprised the filthy toilets and utterly mucky flaking seat. Unbelievable. Hope it's not indicative of the maintenance of more critical components?. How much does a replacement bog seat cost, anyway!!? Flag carrier MA is representative of KL and Malaysia in general:- grubby, dysfunctional, but friendly.

Absolute rubbish. The worst customer service . Kept me on the phone for 2 hours without sorting anything our