MalaysiaairlinesReviews of malaysiaairlines.com

It is more than 1 week that I send email to the global customer support to cancel and get a refund for 4 flights. I never received a reply from Malaysia Airline. Finally yesterday I decided to call them from overseas which cost a lot and the person told me that I will receive a confirmation email of the cancellation in 10 minutes time. So far 24 hours after, I never received any news ! Hopeless. Now one of my flight that I want to cancel is supposed to be tomorrow 1 June 2019 and I clearly hope that MAS will not play the game that they will not refund me this flight as I do not have a confirmation email from them. Because according to the ticket rules, when after departure first flight, it is not possible to get a refund. MAS do not care about the customer and I am exasperated by their casual attitude. I stop flying with them, I think it is better like this.

The world's worst airline. If them managing to lose an airplane whilst it was mid-flight wasn't enough to put you off, then hopefully this review will. Malaysia Airlines overbooked our return flight back from KUL to LHR - we arrived to the airport a good two hours before the flight was due to depart, but were told it was overbooked and we were not permitted on (along with around 25 others) as we had not checked in online in advance. Having just come from Laos/Cambodia, we did not have the internet to do so. As a result, 25 of us were bumped on to the next flight, 12 hours later (consequently causing another 25 or so passengers from that flight to be told they were 'overbooked') and so on. Apparently, this is a practice Malaysia Airlines commonly do in order to ensure full flights and profit maximisation. Interestingly, it is only flights going back to Europe from SE Asia which are impacted, as customers have less protection there. We received NOTHING from the airline, despite it being entirely within their control. We also later found we were not protected by EU/UK regulations as we were out of EU airspace. The flights both ways were packed, check-in staff are rude and unfriendly and the air-stewardesses seem overworked and are grumpy, and irritated by the slightest thing. At one point, I asked for some more water and the stewardess looked as if she were about to implode. Having returned to the UK and sending over 20 emails, the most I could get back from them was a flight voucher for around £100pp which expired in four months time. It goes without saying, I will never fly with them again.

Have to say the service on this flight had to be the best we have encountered even though we were in economy. Not once did the air hostesses pull the curtains across the gallery like they do after food has been served as on so many long haul flights we have been on. The choice of films and music was excellent. Food was excellent only complaint that the lighting it was so dim you could not read

Hope you guys will hear your customers for better service! I like your airlines but you have to improve lot of things

Pleasant experience on MH flights so far. Although cabin crew can be more friendly, flight has been punctual and food tasty.

My trip with Malaysian Airline MH 705 started really bad it all began at drop off counter. My flight was from Manila to Oslo connecting flight in Kuala Lumpur and when i handle over my Passport (Swedish) i was asked for my ticket to Sweden. I answer that I'm not going Sweden I work and live in Norway. Then the person behind desk reply ...then u have to show your working permit in Norway. I say i don't need to show this and have never ever done this in all years I've been flying to Oslo from foreign countries that is not in EU. Then i told her that first Schengen country will be Netherlands and that i can move freely inside EU. She insisted that i need to show working permit or ticket from Oslo to Sweden. Tehn i ask her if she know where Sweden and Norway is located? She didn't know. I told her i can take the car to pass the boarder or even ferry if i want to and that Norway is a part of Schengen and its placed in Scandinavia north on the map. She still wouldn't give me my boarding pass and my patience was running out now and the que was getting longer behind me (business class only one counter) Then i told her to call the supervisor i was really tired now on her no knowledge about EU/ESS. The supervisor came up and i got the same answer from her.....My god this is crazy i was think for myself...I'm stranded in Manila because of the staff don't know better. Now i have been arguing about this issue for 30 min and now i told the Supervisor to call her boss which she did. After 35 min i got clearance to get my boarding pass. How the heck can personal handling passenger at Malaysian Airlines not know better? This never ever happened to me before with other airlines when i fly from Manila or other countries (flying Manila 3 times a year) But its Malaysian Airlines fault not the person behind counter that should take the blame and the inconvenience i had at the counter.....time to improve Malaysian Airlines!!!!! Read and learn about the free movement in Schengen/EU!!

Terrible experience, booked in advance to come home from my first trip overseas. flight was delayed and I got numerous messages saying they had changed my flight. Then in Bangkok no one could tell me how they were getting me home and I was told i will have to stay in Kuala Lumpur overnight and when I asked if I was supposed to pay for this extra expense was told “yes you can complain” and that the attendants there might be able to help me. All I’m thinking is “hang on aren’t you all the one company” Moving forward they flew me to Kuala Lumpur and when I got there I went straight to the transfer counter so I could work out how they were getting me home. I asked “will my bags be okay well we organise this” and was told they have someone taking them to the baggage hold. I had already booked a non refundable hotel (because it was so last minute) and then was handed vouchers for transfers and hotel room, when asking why I wasn’t told this before they all looked at one another like this was common people being given the incorrect information. Things were starting to turn around though and I was happy with the new flight structure. So I left to go get my bags. The next disappointment- baggage claim! I waited 45 minutes to be told they don’t actually have my bags and when asked why when the girl upstairs was on the phone why did she tell me they had my bag aside I was told “they shouldn’t have said that” again no communication and throwing other departments under the bus that run under the same company name. After FINALLY getting my bags which had been left by the conveyor belt i was told to go to where the transfer cars were and NOT told that because at this point it was 2:00am the transfers weren’t available, again waited where I was told. I finally made it to the hotel at 3am frustration was high and I was exhausted. I wouldn’t NEVER recommend Malaysia airlines to anyone and would NEVER fly with the company again. I work in customer service and if the person that is running this company think this is what you offer you are kidding yourself and have a long way to go to build a reputable company.

Booked a Malaysia Airlines codeshare flight via Emirates from Manchester to Penang via Dubai and Kuala Lumpur. Original journey was supposed to be 20.5 hours total. Malaysia airlines cancelled the 11.15am flight and moved us to the 4:35pm flight. Adding 5 hours to our journey which will now be 25.5 hours. I contacted Emirates to ask if we could get accommodation or lounge access or meal tickets or something they said I would have to speak to Malaysia airlines because its their flight change. Malaysia Airlines said I have to speak to Emirates. Neither were willing to offer any kind of help. Moral of the story. Be careful when booking code share flights with connections. The code share airline can change the flight and you have no way to complain because you didn't book with them.