Purple
APPALLING, NON-EXISTENT CUSTOMER SERVICE
Appalling, non-existent Customer Service. On a recent trip from New Zealand to London via Kuala Lumpur, the young lad behind me became ill and vomited all over me and my co-passenger. I was sat in bulk-head seating and since there was no under-seat storage available, my hand gel and antibacterial wipes were stored in the overhead luggage compartments. The seatbelt sign was activated as we had commenced our decent into KL, so I pressed my call button to ask for assistance to clean-up. I might add, this wasn't just a little vomit, the lad had projectile vomited all over me, chunks in my hair, running down my face, all over my blouse, in my lap, down my arms - I was literally sitting in a pool of vomit. The cabin crew were still milling around at this point but ignored my requests for assistance. Many other passengers were wretching at the stench but the cabin crew were obviously keen to not have to deal with a clean-up at the end of their shift and continued to ignore our calls for help. Even after landing, the cabin crew continued to ignore us and I exited the aircraft still covered in a strangers vomt. No one offered any assistance and I was forced to continue on with my travel for the next 21 hours in disgusting clothing, covered in vomit. No showers were offered, no damp cloths, nothing. The flight crew ignored me completely, even when exiting the aircraft and explaining they would need to completely remove the seating and window shades (yup, vomit running inside the window shades and all over the back of my seat and into the monitor, remote and magazine pocket), they simply shrugged their shoulders. Worse still, my return flight from the UK to NZ had be in the same seat and now the monitor (stowed in the armrest in bulkhead seating) will not raise and lock into place. Again, I attempted to have this addressed for a 13.5 hour flight and was ignored. Spare seating was available but I was only offered a centre seat at the back of the aircraft which I couldn't accept due to a back condition which requires me to stand and walk frequently. While I cannot blame Malaysian Airlines for a young lad vomiting on me, the care an attention of the flight crew after this event and also later flights was non existent. Multiple attempts to contact Customer Service have had no response. This has been the last time I will travel with Malaysian Airlines, disgusting.....simply disgusting. I pity the poor person sat in my seat after me as I can pretty much guarantee they didn't 'deep clean' the area - the risk for cross-contamination was extreme and the stench was absolutely foul!