MalaysiaairlinesReviews of malaysiaairlines.com

I £300 paid more for this airline as the flight was shorter than other airlines. My flight was changed with just a few days notice with a delay of over 7hrs . No alternative flight offered. Customer service is SHOCKING! Gave up emailing after 4 weeks with no response accept the standardised one. Rang 4 times, waited over 30mins each time only to be cut off or promised a call back that never came. No online chat available and website is not user friendly. Staff on the flight out were not friendly or helpful like other airlines. Very disappointed after such an expensive purchase and frustrating experience.

I have booked my tickets for Bali with Malaysian Airlines from Gotogate in 2020. Due to covid-19 Malaysian airlines cancelled the flights. They mentioned on their website that the rebooking can be done till 30th June 2022. I am trying to rebook since last 1 month. Almost every other day I am calling Malaysian airlines. I have nearly been on the call for 2000+ mins this includes waiting and talk time. It is absolute furstrating experience and worst experience ever. Gotogate asks me to speak to Malaysian Airlines and Airline would ask me to call gotogate. Ofcouse there is no way to do a conference call and resolve the matter. Gotogate tells me that Airline have cancelled the e-ticket, I have no idea what is going on. Their customer service executives can not communicate well or even understand the problem, Few times they told me that they have created new booking and I will be sent the details in 24 hrs but I get no email whatsoever (I checked junk mails as well). I feel like I am being defrauded. I would never book again with Malaysian airlines.

I booked a flight with Malaysia Airlines from Brisbane to Kuala Lumpur. I received an email letting me know my flight was rescheduled for "Two days later"!!!!!!! Even for a two-hour delay, most airlines compensate customers. Because I had a connection flight and two days later did not work for me, I asked the airline to cancel my flight. I was told shamelessly that I should pay $200 as a penalty for canceling my flight. I again asked them to change the departure city from Sydney to that of my original booking. I would pay for a flight to Sydney from my pocket since most airlines provide this option. Then they told me that I needed to pay $700 and they would do it for me! So Ruuuuuuuuddeee. In response to my request to cancel this flight and give me a voucher for my next trip, the staff replied they don't have this policy. Why should I pay for their mistakes? I had to pay $200/per person to cancel my flight. I regret booking a flight with this airline and I won't do so again. This airline puts people's money and time at risk, so I recommend that they do not travel with them.

Absolutely the worst service I have ever experienced in my life. I had a flight booked during covid that was cancelled and a refund refused but a 'voucher' for another flight offered. It has taken nearly 3 months to re-book our flights. I have been calling, had many agents get 'cut off', have sent numerous emails. I have lodged 9 official complaint emails and escalated 2 complaints with MAVCOM who are some regulatory board in Malaysia. 3 months later I still do not have the correct ticket and am completely fobbed off. They ignore my requests for compensation and generally dismiss the fact that I have been trying daily to get this resolved for 3 months. I truly have never known anything like it in my life. Avoid them like the plague.

I have a booking on may 10 2022 delhi KL and then KL to manila may 11 2022 then manila cebu may 11, I booked my flight through my trip, and now I open the Malaysian airline app they changed my KL manila trip from 11 to 12 may while keeping my manila cebu trip on may 11. I dont understand who in the right mind would do it, and they dont have any customer support to fix it, I will never ever fly with Malaysian airline again.

Malaysia Airlines has cancelled connecting flight on a longer journey. Tried calling several times. No one answered and was cut off after around 20 minutes each time. All you get is advertising blasted at you while you are on hold. Now stuck mid-journey without any onward connection to home.

Booked some flights with this airline for an up-and-coming trip to Bali in May. They cancelled the flights (thankfully with 4 weeks notice, I see from the reviews not everyone has had that benefit). The 3rd party we booked with, who I will review separately, asked if we wanted refund or to try rearrange the dates, as per their terms and conditions. Malaysia didn't have flights that worked with our tour that we have booked, and to be frank, didn't want to risk being cancelled again anyway, so asked for the refund. I have been in touch with both the airline and the booking company who are both in the chocolate-teapot territory. Malaysia airline, however, have been particularly incompetent, to the extent that they said my flights were non-refundable and were patronising in their delivery. I pointed out that in the terms and conditions, that if the airline cancelled our flights or even changed them, we were valid in requesting a refund, and I sent the screenshot proving what I was saying. The person I have been communicating with for the last two weeks has now said its not their problem and have passed onto their sales team to handle, without giving me their contact details or any time frame of the refund. So far its been two and a half weeks, and they still have a significant amount of my money. Zero apology or recognition of what position this puts people in. £1500 is no small amount for them to just not return.

the call centre is dead man call centre .. even waiting for more than 20 min and nobody will answer you