MalaysiaairlinesReviews of malaysiaairlines.com

Horrible customer service, Threatening and rude behaviour from customer service person over the phone, This airline shows no care towards its customers.

NEVER EVER BUY FROM THESE PEOPLE!! I would give 5 negative stars if I could. I can't believe the unacceptable way of doing business. (If you can call it that, feels more like a scam....) I paid a premium price for a short stopover of less than 3.5hrs. They email me to notify of a change in schedule to a 12.5hr stop over. No shorter options for the next month. When asked for a refund, they flatly refused and would only offer coupons. If you feel like being cheated of your money, then buy from them!

Exceptional hospitality. From the ground staff, to air stewards to service onboard. Can't fault it . Very friendly crew and food was lovely onboard Thank you

Absolutely horrible customer service. For a simple request to change flight date/cancel booking, I had to call their contact centre to change/cancel the booking manually and I need to count my lucky start to get through the line and resolve such simple request. I had to make more than 10 times international call and out 10, 8 couldn't get me through the line after waiting 5-10 minutes. For 1 which go through, I was on hold for 20 mins and got hung up thereafter. Absolutely ridiculous! After got through the line, I kept being told that I need to contact a different department for a separate query , in which they couldn't tell me which dept to contact even. E.g, to cancel booking, the staff told me he/she couldn't only cancel booking but couldn't tell me how much penalty or cash value, which I need to contact difference department. In addition, I still need to be put on hold for a long time just for the staff to be check what's the penalty (if any) and which I believe I should not be subject to. Seriously a time wasting exercise! I will never book ticket / fly with Malaysia Airline anymore!

Bad experiences 3 years ago , we flew with them for the first time from Ho Chi Minh to Perth. Flight got dayed for 9 hrs. Thought we should try Malaysian airlines again. Yeah our baggages went missing for 1 day on the way from Perth to Ho Chi Minh. On the way from KL to Perth, We purchased extra leg space as im tall and their leg room can be a nightmare. At the check in counter at the boarding gate, the unhelpful lady who works for Malaysia Airlines said planes downgraded no seats with extra space available and that if i want the refund then i will have to make a complaint or else they wont refund me. So why do i have to waste my time fixing someones stuff up. Uhm never fly with this airlines again

At no point during the booking or checkin process did they ask about meal options. When we requested it, they said it's too late. They only had meat options and expected us to starve for the 16 hours. The only other food we could get at this point (during the connecting flight) was dunkin donuts! They didn't even note the seat number or try to do anything to help the situation. Absolutely attrocious service and process.

Worse customer service ever !!!! Disgusting!!! They use phone operators from Philippines ! I bought a ticket from Pp Cambodia to Sri Lanka from Malaysia Airlines website. And also paid for excess luggage of 15kg more . Before the flight I call to confirm all my details are correct with the booking . When I arrive on the day of the flight at the airport Counter the 15kg was showing on there computer but they couldn't accept it coz the of error ( this was not just mine but there were other with the same issue . I was made to pay for a another 15 kg at airport price of $25 a kg !! Airport manager assured me when I arrive at the destination I can claim my money back and I need to pay to take my excess luggage . I called Malaysian Airlines they put me on hold for 1/2 hr each time and cut the line . I asked to speak to the manager they refused and then put me on hold and cut the line. This has happened over a dozen times now . Also I have screen shots of the airport booking info ( before and after ) they have been changed and not showing then previous payment for the 15kg that I paid before the flight. I still haven't got my money back !! And I don't think this air line will give it !! If anyone is flying Malaysia Airlines please keep a hard copy all the documents as they can change them !!? I am very disgusted with how they stolen my money and they must have done to others too .

One of the worst airlines I have travelled. I booked my flights 8 months in advance. A nightmare. Four main issues: 1) Only when logging in to manage my reservation 2 weeks before departure did I realise they had cancelled one of the flights on my journey and rebooked me onto an alternative flight which mean that instead of a 2 hour layover between connecting flights, it was now 8 hours! I was not informed of this change in flight schedule which I find absolutely abhorrent and unprofessional. 2) There was an alternative flight on the same day with the same route which would have resulted in a 4hour layover time which is undoubtedly better but they allocated me the earlier flight. No common sense at all and infuriating! 3) After multiple phone calls and emails from my travel agent requesting the alternative flight, they kept getting told it wasn’t possible to change the flight but without any explanation and we were then told it was fully booked but they would put us on a waiting list. However when I called to complain they said there was plenty of availability and the travel agent needed to request the change. So we went round and round in circles with the final answer being the flight was fully booked and nothing could be done. It took me quoting aviation law demanding either compensation or an alternative flight and daily messaging with a formal complaint to finally get switched to the next flight and guess what, at least 20 empty seats available on the flight! 4) Two people on the booking with same reference number. 3 out of 4 flights our seats automatically allocated next to each other which makes sense. Except the last 13hr flight from Kuala Lumpur to London where we were allocated seats 4 rows apart! I complained and complained at every step of the journey and nothing could be done because all seats had been allocated. Now firstly, I checked in 36hrs before the flight which would make you think that’s plenty of time to choose seats! But secondly, and most importantly, despite timing of checking in online, how does their system allow this to happen where if anyone can select their chosen seats it means a group can be split and sit separately! Every other airline has a system in place that would put people together despite time of check in and stop groups selecting random seats to their individual preference to prevent groups being split. What ended up happening is many groups were split up because their system allowed people who checked in earlier to select whatever seats they wanted including window and aisle seating living middle seats empty! Idiotic system to say the least and no thought process. Honestly, this airline is incompetent beyond belief and their systems are so archaic with the upper management staff not being of much help at all, probably because they can’t change the system and have no authority to make much change. Avoid at all costs!