MalaysiaairlinesReviews of malaysiaairlines.com

Having received terrible customer service from Malaysian airlines I made a complaint through their website. I took them over 20 days to even assign a case handler. The case handler said that I would hear from them within 7-14 calander days on 28/07/2022. As of 20/09/2022 I've yet to hear anything and doubt I ever will. I called their customer service number today and after being placed on hold for a while they gave me an international number to call. I told them that I was not paying to make an international phone call to chase this and that I wanted a response as to why I had not been contacted. They said they would need to put me on hold again and after 20 minutes they decided to hang up on me. I would never fly with this airline ever again. They are by far the worst airline I have ever flown with.

The worst customer service I've had from an airline i actually got better service from third party booking agents, Malaysian airlines has effectively stolen my money, They cancelled my flights they then did not rebook the flight when I requested they then refused a refund. All of this on top of being hung up on by their contact centre staff being given no references to any of the conversations I had with them. 0.0 star

MAS is hands down the worst airline in the world - like Malaysians are fond of saying "Mana ada system?" Trying to do what with most airlines is a very simple thing - go to my online reservation and change a flight to another date - has proved impossible. First, the MAS website is out of date - office in Denpasar still listed, but long closed. You are a business - stay up to date. The MAS office at the airport looks at you blankly and says they only deal with baggage. International call service number is out of operation. Tried to finally change my flights online (for which I was hesitant becuae it only gives me the option to cancel flight(s), not change them LIKE EVERY OTHER AIRLINE IN THE WORLD - and a pop-up message says to call the international call center, which of course does not work. I've been flying MAS for close to 40 years and I have no other options based on the places I fly to, but I am frustrated beyond measure with this airline. I will seek any other alternative in the future. MAS, you have lots of other airlines whose web services you can mimic. Why can't you see that?

We travelled from London to Bali with Malaysian Airlines. We told them at the time of booking that my son had a severe peanut allergy. I made three subsequent calls about our booking and reiterated about the severity of my son’s peanut allergy. On the first flight, we were shocked when the crew began serving peanuts just after take off. The crew said they were aware of my son’s peanut allergy but it was their policy to serve peanuts regardless of passengers safety. They said I should have completed a form - no one had ever mentioned this before. They then handed me a form that they said I should sign for the removal of peanuts. This form was actually a waiver releasing them from responsibility in the event of illness due to peanuts they served on the plane. I refused to sign and they reiterated that the form wasn’t a waiver - it clearly was. I have never been so shocked at an airline’s disregard for the health and safety of their passengers. And their misrepresentation of a ‘legal’ document. Buried away on their website is their policy on peanut allergy (TrustPilot will not allow a weblink) It states: ‘Malaysia Airlines will not implement peanut-free or nut-free buffer zones and/or remove the service of peanut or nut snacks; nor make onboard announcements refraining passengers from consuming peanuts/nuts.’ If we had known about this we would never have booked with this airline. In the end, several other passengers kindly supported our plea to the staff to not serve peanuts on the flight so the staff reluctantly didn’t serve peanuts. Malaysian airlines are clearly behind the times relative to other airlines that have banned peanuts from being served on flights. If you or a fellow traveller have a peanut allergy please avoid this airline. They really do not care about your health and safety. We are dreading our return flight.

They cancelled my flight and re-booked me on an alternative with a 52 hr ( yes 52 hour!) layover for a connecting flight. No refund offered. They made it extremely difficult to get any credit for my ticket. Eventually took a month to get the credit note. To use the credit note, I had to call (could not re book online) Malaysian tel no. Waited 44 minutes to get through and after 1.3 hrs, they dropped the call. Another three international calls later, each one a minimum of 40 mins, They re-booked me on another flight. I never received the email ticket confirmation. The customer experience is the worst I have had in 45 years of flying. I strongly urge you not to use Malaysian Airlines based on my, and others have spoken to. experience.

J’ai acheté mes billets d’avion pour Paris-Bali A/R du 24/07/22 au 14/08/22 via Gotogate (référence LKV9SU) par Malaysia Airline. Malaysia Airline à annulé mes billets sans alternative possible. Je n’ai donc pas pu partir en vacances. Aujourd’hui ils refusent de me rembourser mes billets. Ils sont hors la loi et je vais les poursuivre en justice. C’est honteux de vouloir nous escroquer de 5000€!!!

It was the most disgusting flight of my life, no one and never recommend this company, I wish only to run away from them as far as possible, that your luggage is not lost, and then you did not run after them like a beggar, asking where it is more than a week I plan to sue you and malaysia airlines as well as srilankan airlines. And here is the list of reasons: 1) I was originally sold a ticket with a 17 hour flight and much more comfortable 2) Shortly before departure they changed the flight to an earlier time (02.08) whereas the previous one was for a later time (which was exactly what I needed), and the total flight time of the changed flight was almost 30 hours (which was out of the limit), I asked to change the ticket to a more comfortable one with the right time and city of arrival, but my requests were ignored 3) At check-in, malaysia airlines gave me boarding tickets of the same name, but when I arrived at KTM I was given 3 new boarding tickets from srilankan airlines and I was totally confused 4) After arriving in Colombo, I waited for over 10 hours (including a 3 hour delay in departure, in addition to waiting for a flight that I was not scheduled) 5) And the final thing, in addition to the disgusting flight you organized for me, compared to the one I bought -- you lost my luggage and now no one contacts me and can not even inform me about the status of this task (finding my luggage) I want compensation in the full amount of the payment for the tickets, for the moral compensation given to me due to the totally unsuccessful flight, as well as the lost luggage. In case of ignoring this message or lack of compensation, I will immediately go to court to find out what right you had to do this to me. I look forward to hearing from you immediately! Reference number: FRAUL10128. Luggage was lost, did not arrive in Frankfurt. We checked our luggage in Kuala Lumpur and flew the next route: 1) 4 MH 170 O 01AUG 1 KULKTM HK2 M 0925 1145 it was malaysia airlines, and they issued boarding tickets for all the remaining flights, but the next two were flown by srilankan airlines 2) 5 UL 182 R 01AUG 1 KTMCMB HK2 I 1315 1640 3) 6 UL 553 L 01AUG 1 CMBFRA HK2 2340 0815+1 The only way I could find my luggage was if I packed it with Seal&Trace and they put a sticker on my luggage so it could be found It was the most disgusting flight of my life, no one and never recommend this company, I wish only to run away from them as far as possible, that your luggage is not lost, and then you did not run after them like a beggar, asking where it is more than a week Ready to provide any evidence to everyone Artem Rogozin Anastasiia Sidorenko +4917643634225 Agrippinawerft 8, 50678, Köln, Germany

I flew to Penang on 20.7.22, this flight was hectic, heathrow was a nightmare and it took about four hours to get through security. I spent twelve hours having my seat back kicked by a precocious child and was unable to watch a film or reat properly, i mentioned politely to the father if he could ask his brat tostopkicking my seat back, he said, hes a child..ok so thats not the airlines fault..but thats what happened..My bag was lost en route as i had flown via KL but was returned afew hours after i arrived in penang, delivered to my hotel. So that flight experience was kind of ok, food options were tasty, i was thirsty and felt slightly ignored for drinks when the crew walked past, but hey its probably ok to not need the toilet all the time.. my return flight was amazing!!!! I was so smug as i had two empty seats next to me, so i could raise the arm rests and stretch my legs out, like being in forat class only way better!!!! Lots of attention and drinks offered by the crew..i was alottle bit meh after flight number one, but after flight number two ok i was lucky that time having super space and more pillows to make it comfier,and so on..the food was again tasty, the crew throughout were friendly and hospitable…i am happy to say i revised my view of malaysian airlines. They are very good and the flight was comfortable. We also circled over London and one could get a good look at the houses below, which is always a fun thing to do. No airline will beat singapore but malaysian airlines are very good. I will choose them again.