MalaysiaairlinesReviews of malaysiaairlines.com

Booked via sky scanner directed to Malaysia Airlines booked flex for Kl & Basic return, included assist and paid for 1 seat and charged for another seat also. .total paid around £1770... informed no baggage. After nearly a month of trying to contact MA & Skyscanner. I was charged £ 398.. for my 15 kg baggage .treated as extra baggage.perhaps they had included me in it? No booking breakdown received from either party, only repeated misleading basic confirmation info about the flight.. when I enquired. The website was not accessible & sky scanner repeatedly asked me to contact MA. Raised complaint with MA & Skyscanner. Both a waste of time Was someone using the extra seat, and I was charged . This was targeted ..at the vulnerable? Never book with either of these again.i subsequently incurred more costs & returned home early on Emirates, after a ruined holiday family reunion.

Delayed 12 hours on a 17 hour trip. The website is full of errors meaning although you have a flexible fare you can't rebook a better flight. Spent an hour with customer service to have them randomly disconnect. The pilot on the last leg described having to lower the landing gear again after take-off to COOL the brakes. The whole experience was very 3rd rate airline going broke. Given the flights where expensive will avoid in future.

Hey! I'm an old man blind and no hearing. I booked a flight with Malaysia Airlines. I have upgraded but I couldn't book a seat I make a visit to the office in Thailand and ask for help to book a seat and I told employees that I have vision problems and no hearing. They gave me a phone number and I told them I can't call because of my problems. She writes down a email address with small letters I couldn't see.. I asked for help in my Hotel. I sent emails to the company and asked for help to book a seat and rebook. I got no help they it is under investigation I only need help to book a seating. I must look for another Airline because I can't trust that one. I will lose a lot of money but I only asked for help and they ignored me totally.

If I could give no stars I would. Arrived in Auckland on 12th December, 2 off our bags were missing. Myself and my daughter had just the clothes we stood up in. Filed a PIR along with about 30 other people. Arrived home yesterday and our bags are still under tracing. This airline used to be highly regarded by me but I will never use them again. They just 'apologise for the inconvenience' but you can't speak to anyone or contact them at all. They have as far as I am concerned stolen our belongings, including my daughter's Christmas presents, they have also stolen part of our holiday through stress, anxiety and constantly wondering if they were going to contact us. We are also significantly out of pocket as we have had to buy clothes and a suitcase. These were not the memories we were promised! The flights were all delayed and the staff don't seem to take the pride or care that they used to when I have flown with them previously

We reached to New Zealand on 20th December and today is 3rd December. When we reached the airport they had lost our bags. Our three bags were lost. They did not do anything. Our friend had also lost his bags , then he got his so he told us to see if we have gotten them. We got 3 bags but the last one was still missing. We have written more than 10 emails and have fine more than 30 Calls . They are not responding at all and we still haven’t received our bags. The flights are delayed every time. They misplaced our flight without even telling us and they are telling that it was an accident. Worst airline. They are so untidy. Washrooms are not cleaned at all. Never travel with this airline again.

Unpleasant surprise when we had to cancel our 6 economy tickets from BKK to KUL - Penalty for cancellation (although flight is only in 8 months) is higher then the actual price for the tickets. This is confidence trick I have not seen before. Despiteless of the quality of the actual flight I cannot give more than 1 star only for such bad experience.

Nightmare staff. From the useless lady at checkin who made me go through the Kuala Lumpur airport to “wrap” my baby carrier at a paid station despite in never being an issue (and ended up being not needed at all) to the awful steward lady who refused to give a piece of bread to my 10 month old. What is wrong with the staff? Malaysian people are usually super nice but all the bad apples seem to work for MA. On top of that, the seats are not comfy, the plane is very sensitive to turbulence and the entertainment system kept on being defaulty and needed reboots constantly on the whole plane.

Diabolical. You can never speak to speak to anyone on the phone - you hang on for ages, they then always hang up. Flight delayed and no info on whether I could get my next one. Disgraceful service all round. Trying to checkin online states “waitlisted” - I think even easyJet would offer better service. Go with Qatar, Qantas or Cathay- avoid Malaysian airlines!