MalaysiaairlinesReviews of malaysiaairlines.com

I booked a flight to Vietnam via KL on Expedia, when I checked nearer the flight time I found there was no hold luggage included and so I contacted Malaysia airlines in London to add a hold bag. For a 20kg hold bag to Vietnam and back they want £603 !!!!!! Completely ridiculous and basically holding a knife to the throat of its customers. Will never book again with them in spite of good memories back in the 90s of MAS flights. Times have evidently changed and now they revert to scam methods to earn extra income.

I purchased tickets in Sep 22 to fly in Oct 22 and never received a ticket to this day. Malaysia Airlines said they never received the funds. I checked with my bank and their third party merchant ( Poli Payments) and they both confirmed in writing that the transaction was successfully completed to Malaysia Airlines. Even with these documents of proof Malaysia Airlines denied they received the funds and refused to give me a refund. I was even advised by Fair Trading to submit a case against Malaysia Airlines. In the end I had to reach out to Poli Payments to intervene and Malaysia Airlines finally processed my refund. After 5 months of frustrating phone calls, hang ups and no reply, I got no where dealing with their customer service.

While we were departing from Dhaka, the overhead compartments being full, the crew simply took our carry-ons to do gate check (no tags were given) and we were told we would get it at our destination. Well... we are still waiting and Malaysia airlines have not responded to a single email we have sent. Cannot imagine how absolutely atrocious service level can be for the plane crew to misplace the baggage, and even more shocking are their worthless communication channels. Apparently they are trying to find the baggage, by the pictures we have, among the hundreds of other bags they have lost. Zero accountability, ridiculous process and useless customer service - that is Malaysia Airlines it seems. Travel at your own risk. I wish there was an option to rate zero.

Very very poor service. They randomly cancelled ticket without telling me, giving me a replacement flight making me STRANDED for 3 days, arriving days after I was supposed to get back. Then getting ahold of them was a nightmare. Then they only had very poor flight selection which made me have to cut my time with my family short. All with no voucher. Avoid at all costs. Additionally, they canceled my sister-in-law's ticket home (not flight, just the ticket!) without telling her, making her return flight a nightmare, while simultaneously losing her bags. Like, they check the box of everything a crappy airlines can be.

ABSOLUTE JOKE OF A COMPANY. We booked a flexible return flight paying more as we may need to change the date, this allowed for free cancellation. When we cancelled the flight they said they would issues refund. 1 month goes by and we call customer service asking where it is. They said it has been issued and will be in bank in 2 weeks. 4 months later and we still do not have our money back!! I have called the useless customer service at least 40 times and get hung up on for no reason after being placed on hold, or the same answer “we will check with relevant department” and only twice have I ever got a follow up reply saying “refund has been issued”. Escalated with bank and they have nothing, Malaysia won’t provide the ARN code so had to raise a case with the fraud department. I wish I had read the reviews on Malaysia air before booking as you can clearly see they don’t know how to operate a business and I have no idea how they are still going. If I could give 0 stars I really would this company doesn’t even deserve 1.

They lost my baggage for 3 days, and wouldn't tell me where it had went. I was the other side of the world without any clothes to wear and no compensation offered. Flight was delayed both going and returning. After being delayed for 2 hours (on a night flight - at approx 12.30AM) I expected a meal on the plane (I was STARVING because the airport food places were closed), however I was only given a croissant and a muffin on the plane until breakfast. Will NEVER fly with them again.

Tried to check in online for return flight from PEN to LHR via KUL but was told to check in at the counter. At the counter told that someone had tried to modify my booking so MHR cancelled my ticket and denied me boarding. Was told only option was to buy a new ticket. This cost around 1100 GBP one way plus a hotel room in KLIA to make connection the following morning. My complaints have mostly been ignored besides an email two weeks ago saying the matter had been "escalated".

SCAM at best...WARNING DO NOT BOOK WITH MALAYSIA AIRLINES... you will be fleeced a small fortune to take a checked in bag. Booked flight to Bali, no option to add bags at time of purchasing flight. After purchasing flights, went online to Manage My Booking still no option to add checked bag. Rang customer service, to be told one 20kg checked bag would cost £342 each way.... Shocked, horrified, disgraced, I could go on, but it was clear the agent was reading from the script. No alternative options. You either pay a small fortune to take a checked bag or you don't take one. In all my years of travel, it is standard airline practice to allow one checked bag at a reasonable cost of no more than £75/bag.. what do Malaysia Airlines think they're playing at. £342 for one 20kg bag each way.... I'd go as far as to say it's an actual SCAM.. how is that even legal.