MalaysiaairlinesReviews of malaysiaairlines.com

Flew LHR to DPS via KL. On two separate occasions, bags were delayed for six and seven days. No compensation offered and no assistance offered, Spend a little more and go with an airline that values it's customer service because MAS clearly does not. AVOID.

I flew with MA for the first time last month from London Heathrow to Kuala Lumpur (MH03) on 11/04/2023. What I found on this leg of my journey was that the cabin crew in economy were stand offish and lacked smiles and engagement with the passengers. It was almost like it was them and us. The inflight meal was good as I opted for special meals, but other than that, no other snacks or drinks were regularly forthcoming. The seatbelt sign was permanently on which meant the flight attendants could not serve hot drinks. I felt this was done intentionally as yes there was some turbulence but not on the entire 12 hour flight. So as you can imagine, the start of my holiday seemed to look bleak with the flight experience. That said, the Malaysian flights between KL and Bali were good. The flight attendants could not do enough for you on such short flights. My experience with Malaysia airlines became better flying back from KL to London Heathrow (MH02) 26/04/2023 as the flight attendants actually smiled and were pretty at tentative. Two attendants that stood out for me were Rebecca Renya and her colleague Alice. Two very good flight attendants who are an asset to the airline. Please pass on my gratitude to both. Thanks.

This is the second best airline i tooked. The destination was far away from Malaysia. But the only one weak point is the departure airport mostly at KLIA2 or KKIA. They cannot departure from other international airport such as PIA, SIA.

I recently flew with Malaysian Airlines. The aircraft staff were mostly polite and did a good job. When I was checking in in KL I simply asked a woman in the business class section whether I could check in as I had Emirates Silver status. The rude and arrogant manner which she responded to my request was inappropriate, to say the least.

Waiting long time after they make a announcement. As a business passenger wait for the long time after MAS release the 7 passenger with one wheelchair is not necessary for me. Hope not happen again in KB airport at 10.10 am. 28 April 2023.

I will say that when everything goes well it's a pretty good airline, seats are a little narrow but staff were very nice. My lack of recommendation comes from having a 9 hour delay. Our first flight was delayed 2 hours so the connecting flight was missed and we got moved on to the next one resulting in a 10 hour delay in total, shouldve arrived just before 6am and we ended up landing just after 4pm. I have been in contact about this assuming there would be some restitution but Malaysia Airlines aren't covered under EU261 at all unless your flight depart from an EU member state so because this was our return flight we got offered an apology and some loyalty points which won't be much good as I now will not use an airline not covered by EU261

The flights to and from Sydney were good but Malaysian Airlines customer services are appalling. Our flight delay at Sydney was purely down to boarding delay (lack of check-in staff) and again we experienced further delay at Kuala Lumpur on our return to London. This company just don’t respond to email correspondence and obviously don’t want to retain their customers.

Would recommend Malaysia Airlines.my very first trip to kuala lumpur.on 17th Nov 2022.The crew were friendly helpfull.and nothing was to much trouble .am flying again this year in nov 2023 to kuala lumpur.for 2nd time.carol thompson.also the crew done a really good job.