MalaysiaairlinesReviews of malaysiaairlines.com

We are a family of 5 flying from Kuala Lumpur to London. Cannot check in online as apparently my documents need to be verified so have to check in at the airport. Decided it would be wise to purchase seats so we can all sit together. It shows no seats available for purchase even though flight is 4 days away. Spoke to customer service who said you'll just have to wait until check in at the desk. We all know there will be no seats together by then!!! I'm happy to pay for the seats together but they said they can't help! Splitting families up even when we are trying to purchase seats! Disgraceful! NEVER AGAIN!

Malaysian Airlines – Irresponsible Airline – Terrible Customer Service – Does not care – Bad experience - Stay Away! On the 10th Sept 2023, I and my wife is going to return to Australia from Medan, Indonesia. We check in Kualanamu Airport, producing our flight booking reference: 6JMMSH and 6Q3LSE. Initially I and my wife are on the same booking number:6JMMSH, but due to death in our family my wife have to travel a couple days earlier to be able to attend the funeral. So my wife have to pay penalty for change of date of travel to Indonesia and she was given another booking reference: 6Q3LSE. During the change of date the Malaysian Customer support assured us that our date of return to Australia from Medan will be the same / no change, that is on the 10th Sept 2023. But when we check in to the Malaysian Airlines counter, the staff told us that they can not find our name in their system, therefore they will not check us in. We protest and produce the print out (hard copy) of our booking 6JMMSH and 6Q3LSE. They took the copy and check their system again. And again they told us tha they can not find our names and bookings in their system. I can not believe this. Here we are, producing the hardcopy of our bookings, and payments and they said they can not find our in their system. We told them to look hard and find out from their bosses. But the staff (manager) said they are sorry they can not help us. Then they refer us to their higher bosses in Kualanamu Airport, and this boss said the same thing that they can not help us. They told us to ring Malaysian Airlines ourself. We are so depressed and so disappointed. It never happened to us before that when we have the tickets / but we can not fly due to the error in their system. In the airport we do not have the Malaysian Airlines number, we do not have the contact number, and we should not have to do all of this, the Malaysian check in staff should find out all about this. I tried to ring my daughter in Australia by whatsapp and managed to find her. I told her the problem and send her the bookings reference number of our flight. She looks into the Malaysian Airlines website and put in our flight number. And YES, our names are there to fly on that date which is the 10th Sept 2023. She sent this information to our phones and we showed this to Malaysian Airlines staff. Yet they still said that they can not find our names in the system. We are so mad and disappointed. The thinking that we may missed the flight is frightened us. Yet the Malaysian Airlines staff at Kualanamu keep saying they can not help us. We ring our daughter in Australia asking her to ring Malaysian Airlines Customer Support. In the mean time we are the only two persons left in the counter, because everyone else already boarding. After a long wait finally my daughter get in contact with the Customer support which said they will look in the sytem and investigate. Another long wait, and the Aeroplane take off time is getting closer. We are so depressed and thinking about the potential losses of money if we can not get the flight. My daughter from Australia tried to speak the Malaysian Airlines staff to explain what they find out from Malaysian airlines website, but the staff said they cannot hear my daughter. After a while, while we are thinking about what to do with this situation, the Malaysian Airlines staff told us that now they find our names in the system!!!!!And that now we can check in!!!!!!! As soon as we got our boarding pass then we run to get to the aeroplane!!!! What a poor system.!!!! What a very unhelpful staff!!!!Uncaring Airlines!!!!!. I do not recommended this Airlines!!!!! Unfortunately I already have another prebook flight with Malaysian Airlines…what a pain! I have reported this complains and recorded under case GTS02792-09/2023, but until today I have not received the responses.

We are not happy we have a lost suitcase and are only in Singapore for 2 more days before we move into Bali no one is helping us and my family member has no clothes or toiletries we need urgent assistance and are not getting this

I am flying with them next week from London to KL and i need to talk to them as the website links do not work. For 3 weeks i have been trying every day to talk to them, if they do eventually answer the phone they put you on hold for 30 minutes til the line goes dead. They have removed the email contact so you have to fill in a form which also doesn't work. This airline has made itself uncontactable and they do not care.. i will NEVER use them again

Singapore to Kuala Lumpur Long queue @ check in. No queue management to direct people to auto check in (we did it and it worked). Flight was on time. Cabin temperature was above 30C from boarding until leaving the plane. It happened to both flights. People go sick from the heat, babies and young children screaming. i consider this a security issue. We received a micro bottle of water and a mini packet of peanuts. Before the flight I received an email announcing a change in meal policy. When possible I will avoid Malaysia Airlines in the future

I recommend not to use this company as you cannot contact them. I have been on the phone, totally, for over 3 hours, no response and the phone cuts off. You have been warned.

We have multiple issues regarding our recent flights with Malaysia Airlines. First when we left for KUL from LHR I decided to upgrade our seats at check in. When I came to print off boarding pass, I found that the seats were not what I booked. My family including children were spread out around the plane. When I called customer services, they said that 2 seat payments went through and 2 didn’t and now the system has allocated us all different seats. I then had to spend 2 hours on the phone sorting it out. Apparently, system error was to blame. Our connecting flight from KL to Denpasar was then delayed for just over an hour. On our return the flight from Denpasar to KL was an hour and a half delayed. Almost no information or a single announcement was made. On the plane during meal service despite being one of the 1st to be served I was told that there was only seafood left. I cannot eat seafood, so the staff ‘found’ me a chicken meal. I noticed a lot of people had asked for chicken and were told they ran out. It was obvious that the crew wanted to get rid of the seafood meals as they then went and heated up a whole batch of chicken. This is terrible service. The worst part of the journey was from KL back to LHR. I had booked and prepaid for seats back in May. When checking in the seats they gave us were different and not the seats I had booked and paid for. I complained and after waiting for over an hour at check in delaying not just us but other passengers they allocated our original seats. Once we got to the gate our boarding passes flashed up and were asked to move to the side. We were then told they have allocated us new seats so we could sit together. We were already sitting together! and now these new seats had us spread out across the plane including my children. After complaining yet again and saying I wanted my original seats back I was told they had been given to another family! Why was my family ignored and not given the seats we paid for! Eventually they asked other passengers to move so my wife and 2 children could sit together. Terrible service and the fact they lied when they said the paying for my seat bookings never went through. I proved they lied with my receipts and then allocating me my original seats to pacify me only to turn up at the gate and try and con me into other seats is disgraceful.

I recently flew with Malaysian Airlines, and overall my experience was average. The Airport staff at check-in were not too friendly but also not rude. The flight was only a little delayed, the food was ok but nothing special and the cabin crew were friendly but seemed bored. Their prices are not the cheapest when compared to other airlines in the region.