MaisonetteReviews of maisonette.com

Great product, fast and very well-packed delivery.

I was greatly disappointed with the way my purchase was packaged and delivered. It was a gift for my niece’s baby shower and, since I could not attend in person, I wanted it to arrive as a thoughtful and well-presented gesture on my behalf. Unfortunately, the package arrived in a very poor and unprofessional condition. It did not resemble the description provided on your website, particularly regarding the gift packaging and inclusion of a gift message. Instead of feeling confident and proud to have sent it, I felt embarrassed that this represented me at such a meaningful occasion. This experience was far below the standard promised. It was unacceptable, and I expected much better quality and care given the cost and your reputation. I brought the problem to your attention but you denied culpability saying that Petit Plume does not offer gift wrapping. That is NOT clear on YOUR website. I would not have bought the items had I known that.

Beautiful products!!

Product delivered on the day it shipped. Lowest price found with free shipping. Order received as described. Kind, attentive customer service via email. Would buy from Maisonette again :)

The customer service is great - I had a question about my order and they responded promptly and took care of the request right away

The products are great, and the customer service is even better!

I am extremely disappointed with my recent order. I purchased the Abigail 3-in-1 Iron Mini Crib from Maisonette, but was sent an entirely different item—a changing table. To make matters worse, I’ve had great difficulty contacting customer service to resolve the issue. When I called the number I found online, I was told I needed to contact the manufacturer directly. This is completely unacceptable, as my order was placed with Maisonette, not the manufacturer. I expect Maisonette to take responsibility for fulfilling and correcting customer orders without pushing the issue onto the manufacturer. This experience has been frustrating and time-consuming, and I hope to see it resolved promptly.

Although the original item arrived damaged, the response and resolution was great