MaisonetteReviews of maisonette.com

Unique creative children's play things and beautiful clothing. Fast delivery, too!

Great clothing products for children

Love the quality of their merchandise. I have ordered a few times and always very easy. Also very easy to return if not happy as well.

Great cut of suits along with youthful patterns and styles.

While Maisonette has lovely products on their website, their shipping is inconsistent (delayed or lost items) and their customer care is not helpful. I would not recommend ordering from Maisonette.

Great selection of products.

Absolutely awful customer service. I ordered an item and then immediately emailed about cancelling, knowing that there was a chance that it would not be able to be cancelled. I didn't receive any response to my numerous emails, after 11 days with no response and no shipping notification, I emailed again stating that I would dispute the charge with my bank if I didn't hear back from them, and magically I got a shipping notification. I called to figure out what was going on, and was informed that there was no guarantee it could be cancelled even if they responded to my email 11 days ago, AND there will be a $5 return fee for the item I don't even want.

Ordered an (expensive) product. It never got delivered so I opened a claim via email and was told it would be looked into. Never heard back despite multiple follow up emails. When I called it kept getting pushed to a service person who could help with the claim but I had to wait to hear back. I had to buy a replacement gift from another company despite not getting my money back OR the item. For the high scale items they sell their customer service is really lacking. It should never have taken over six weeks to resolve.