mahlithelabel.comReviews of mahlithelabel.com

I placed an order with this company in March 2023. and today is Sept 4th with still no goods. I have enquired many times, i have been told the same thing over and over again. Its coming next week. week after week. the responses are just standard and basic until I threatened to go to the ombudsman but still nothing. The last communication I relieved from the "director on 7th August was apologetic and advising the dress would be shipped the week after.... almost a month later and still nothing AGAIN. DO NOT BUY FROM THESE GUYS - the way this company is run is atrocious! I never leave poor reviews as i own a business myself and am very understanding of issues that can occur outside of our control, but this is beyond at this point. You cannot run a business like this.

Mahli used to be the go-to for beautiful cotton boho pieces like dresses, skirts, tops and accessories like scrunchies and handmade leather shoes from Bali. The turnaround time was usually reasonable, taking into account their "slow fashion" ethos, but in 2023 that has completely changed. Orders taking months (I'm talking February and it's now September and no sign of the product), really poor communication full of evasion, excuses and contradictions if you get a response at all. I really didn't want to write this review but I can't get any response to my emails and messages and I think it is time for a refund after this long, long wait, and all my requests are ignored. I'm sure the quality is still beautiful but I will never shop there again and cannot recommend them. What a shame. I'll treasure the pieces I have now but won't be buying any more. EDITED TO ADD: Still no refund. It's worth noting that Mahli seem to have changed the name of this page to "THE LABEL" instead of the original "Mahli the Label" and the website and user pic redirects to next.co.uk. A glitch or maybe the brand trying to distance themselves from poor reviews. EDITED AGAIN 11/09/23: No refund. The link to Mahli the Label on this page now links to a "Random Acts of Kindness" website, and the title of the respondent is now "Random Acts of Kindness". They were originally replying as "Mahli The Label" and then "The Label" and now another name change. This is getting ridiculous. Did I mention I still don't have my refund? And I don't get any responses to my emails unless I make a post or an edit here. No idea what's going on but it can't be good. Surely it is time to cut their losses, admit they are not functioning as a business and liquidate or do whatever they can to recoup costs and pay their creditors (like me). EDIT #3: No refund, it has been almost 8 months since my original order from Mahli The Label (who are not "Random Acts of Kindness"). I'm writing this in the hope of gaining a response from the Director. If I don't hear back I'm going to lodge a case with the QLD Office of Fair Trading and Consumer Affairs Victoria next week as I am utterly sick of the lies and want to make sure others don't get scammed in this way, because I truly believe it has now reached a point of being an actual scam (as I noted in my original review they used to be legitimate and provide quality products but this withholding of peoples' money is, as well as being borderline predatory, illegal) I have been compassionate and patient in my communications with the business (who have told me, variously, to submit a refund request form - which I did - three times, that my refund had been processed - it wasn't, I was then told that it didn't need to be on that form at all, that my refund is "pending on your Visa in Shopify" - whose terms state 10 business days as a maximum refund timeframe, not 8 months, as well as telling me to "just leave it" with regard to my reasonable request for my money to be refunded to me) but this is beyond the pale. I wish nothing but the best for the owner and the business but I am at a loss about what to do next. No more updates from me here. Buyer beware.

Placed an order for boots in April, they took my money & I have no boots. The responses to emails enquiring about the whereabouts are generic and full of lies. I have requested a refund on multiple occasions and they have now stopped replying. BUYER BEWARE. Do not buy from this company.

91 business days since I ordered (128 days in total) and I still haven't received the boots. Here's a timeline of comms from Mahli (copied and pasted below)... 24/4 - ordered 15/6 - email - "We have had confirmation form (sic) our makers that your boots are finishing production and are due to ship to us within the next two weeks" 5/7 - email - "We're showing that your order is still in process / we are experiencing few delays due to EOFY" 13/7 - email - "We encountered a delay with the production hence causing the long wait" 27/7 - email - "We decided to ship via sea instead of air, this has caused some of our delay" 10/8 - email - "We have them on their way over / They are expected to be with us in two weeks". Whilst there has at least been some email communication from them, the transparency in the reasons provided for the delay are a little opaque - Production? EOFY? Freight? I understand dealing with overseas manufacturers can cause issues and I sympathise with you for this, it's the honesty in the comms that need to be cleared up. Are my boots really currently on their way over? It's been 20 days since that last email so time will tell...

I’m so very upset now with this company. I placed two orders for three items back in May. Guess what - no goods received ! The occasional generated email. So very disappointing as your website looked beautiful. I’ve been holding off and giving you the benefit of the doubt now about the delays but enough is enough. I’ve put in a dispute through Afterpay and then get told the goods have arrived 🤷‍♀️ But no ….. Still waiting. I don’t want them anymore. This order has caused too much stress and upset for me now. I’ve emailed Bec several times and have asked for a refund but again nothing !!! Your response is always so very slow and vague, and yet very quick and helpful when you purchase. You’ve got over $500 of my money. I work hard for that money as a nurse so please please give it back 🙏🏻

I placed an order on 8th Aug 2023 and have heard nothing. I have attempted to contact via email and Instagram to regarding an update about my order and when it will be shipped. The lack of communication is extremely frustrating. The cloths look beautiful but the poor service from this business is disappointing.

Hi bought 2 items, 1 on preorder 1 not. It's been several months since I placed my order I have emailed and messaged instagram to only get very poor replies.The confusing bit is being told it's been sent when it hadn't after I asked for a shipping number then again weeks later to be told I missed out on that round of restocking yet it says online it's available so how is it available online but not for me to be sent what I bought?! Then to be told they'd send me 1 item in another size because I needed the item for my birthday event and didn't do that either... so had to go buy something from another company that arrived in 3 days. I have several mahli pieces but after this I doubt I'll order again considering the poor service for such a high end priced item atleast competitors reply appropriately, keep you updated about delays instead of having to message them yourself.

Do NOT deal with this company. I thought it was suss that there was no where you could leave a review other than here. Red Flag. I placed an order on May 12th for a pre-order product. 2 months later and the only emails were ‘we’ve had a delay in production’. Then only generated emails or ‘were sorry for the delay’ Fast forward 3 MONTHS and I put through a refund form which the have stalled and stalled. Trying to get a reply is like pulling teeth. There are some serious structural issues within this company (if you can even call it a ‘company’) Don’t waste your money. They are dishonest and sneaky. I would trust buying from Shien or Wish more! BTW still no refund. I had to put in a complaint to NSW fair training because I paid directly with my card.