mahlithelabel.comReviews of mahlithelabel.com

Absolutely love my new dress and boots!

New ownership claims to be turning this brand around, however unfortunately they are as bad (if not worse) as the previous owners, and the owners before that. They are refusing to honour a credit note of $178. Communication has been terrible, with me having to hound them for a response to my emails. I’ve explained that the only reason I have this credit note is because the items I purchased were faulty, and one item was missing from my order all together!! And yet they are still refusing to honour the credit note (I am really entitled to a refund!). They are saying that the credit note has expired, and I know for a fact that it has not. This is basically robbing money from customers, and to be honest is really upsetting. If you were truthfully trying to turn the business’ reputation around then this is not a great example of an honest ethical business. Customers deserve better. Don’t trust them, they will take your money! This brand has gone to the dogs. FYI I never leave negative reviews, but these guys have really upset me, and it deserves to be called out so that other customers aren’t fooled into believing that the new ownership is any less likely to rip them off.

After having had a very bumpy dealing with the previous owners of Mahli the label. I reached out to the new owners and they have resolved my issue and rectified the problem in under 24hours. They have been incredible to deal with and I am really looking forward to the new incarnation of Mahli the label

DO NOT BUY! Even if they have a sale drawing you in. They will not send your items and will not give a refund. They initially sent me a gift card for my initial purchase after waiting six months. Tried to give the benefit of the doubt and use it again and still the same run around. If you have issues, please report to your fair trading from the state you are from (if in australia) as well as to the ACC. They will block you on any social media and will not respond to your email. If you have paid with afterpay or PayPal and are still in an okay time frame, report them and they will do the refund for you. For me it was too late as I gave them a solid time frame to send the shoes. Dont risk it! The original owner was rebecca sheehan who has now 'left the company'. She has also deleted and changed her name on social media. However she still has a business listed under her name. It is dodgy and a shame for small businesses to be discredited because of some low life loser to live her best life of the back of others.

GREAT WEBSITE!

Purchased a dress, took weeks to arrive. Terrible quality and faulty. Returned for refund as per their advertised policy. Only to be told they are new owners and not liable to refund, that I need to claim from previous owner who has now gone bankrupt. After Many emails and lies they have kept my money and told me I can pursue my money back by lodging a small claims case in court. They have disclosed all comments on their social media accounts and blocked customers from allowing to see how many complaints there are. Just completely unethical scammers, I’m confused as to why they are still trading ?

Absolutely terrible experience. Ordered boots that took over 6 months to arrive. Poor communication. No compensation offered. I am a small business owner myself so I’m blindsided but such dirt poor customer service and communication. The boots are made from absolute crap, they are now leaking this terrible white crap all over the from that can’t be washed off with leather cleaner. DO NOT order from the site.

Never buy from this company. I ordered boots in April 2023 and still haven't received them. They were made to order boots and there was a wait for a few weeks to have them made. There was a string of delay emails in 2023 and thanking customers for their patience. Every time i emailed them in November and december they said they were being shipped that week. They never were. By the end of the year I just wanted a refund. They refused a refund and said the boots would be shipped that week. By January no boots, requested another refund. Was ignored. Lodged complaint with Fair Trading who have now escalated the case. Looks like I'm not the only one.