mahlithelabel.comReviews of mahlithelabel.com

I started my online store with Mahli the Label and what a disaster. The brand accepted my order on the stock they had online and took my payment knowing that they didn’t have it made. They then went and made it, so a two week delivery turned into me still chasing the stock after 6 months. Every email the owner said next week, and then when I got frustrated with waiting I asked for a refund. She wouldn’t refund me, and it was only when I went to the ACCC and complained about her that she started to listen. I finally got my money back after a lot of back and forth for months. Do not buy from this business, they are crooks. The owner is a criminal and needs to be stopped.

I initially bought boots in 2021 which arrived on time and were quite nice (ill fitting but that’s trial and error buying online). Then Preordered boots in late March 2023. I anticipated the three month advertised wait, however nothing arrived. I was patient, and received a vague email about the shipping taking longer than expected so I thought, hey- small business, post Covid, just wait it out. Eventually I realised that this business is a nightmare. Sales continuing, orders continuing to be taken, marketing material continuing to be sent out- but no products going out. No emails replying to my questions about estimated timeframes. No replies through social media although that was a little more responsive eventually. Then told I’ve just had a baby, I’m trying to catch up but have needed time. I completely understand what life is like post baby, but if you have to step away- then step right away, pause the sales, close the shop until you fulfil the orders you already have. This is why people take maternity leave, because trying to work with a newborn is impossible. Saying you are toobacklogged in emails demonstrates how many orders people are waiting on. I felt telling customers about the baby reason is a deliberate and targeted way to elicit sympathy from her client base which is nearly all women.. so people hold out and don’t request refunds. A friend who ordered the same boots was offered another product (a dress), some clothing, a partial refund which never came and THEN told she couldn’t request refund on a pre-order item 7 months later!! Thats not caring about your customers!! That’s doing everything you can to keep their money and make them wait. If you can’t supply the product then people are legally entitled to a refund, whether it was pre-order or not. Life happens and having a baby is fantastic. But other people’s lives shouldn’t be thrown into disarray because you had a child and decided to continue your online business knowing full well you couldn’t meet the demand. Hire someone to run it for you, or take a pause would be the fair outcome for people. It’s such a shame it went this way. Nearly 8 months later I finally got a refund after going through PayPal and my credit card company. A ridiculous amount of effort and seems I’m only one of lots.

The owner of this company (Bec) tried to scam me out of almost $400. After 11 weeks of trying to work with her and her lying through her teeth, I finally went to my bank who reccomended a dispute as they believed this was a type of fraud after I explained my situation and luckily i had a lot of proof to back myself, I finally got my money back but it was a very long process. But there’s SO many women in the same situation who are still trying to get their money back. Do not give this brand your money. If you are trying to get your money back after being scammed from this company don’t give up.

DO NOT BUY FROM THIS COMPANY! Absolutely the most stressful experience I’ve ever experienced! Have taken my money!! Awful Customer Service - False Promises! On the 24th April 2023 I placed my order for a pair of boots knowing they were custom made and there was a 30 day turnaround. I was happy to support small business. My first email was sent on the 13/6/23 to see how things we’re traveling as I’d still not received my boots after receiving an email on the 21/5/23, which stated the boots were still being made. I was starting to feel something wasn’t right here. I’ve been to Bali quite a number of times, actually a seasoned Bali traveler - boots don’t take this long to make there - even by the Master Craftsman. I’ve had them made personally.. As well as bags and wallets. So I have a personal connection and understanding of the process. Im no fool and do not appreciate being treated as such. I then sent another email on the 26/6/23 enquiring where the boots were, given the same information again - another 2 weeks. 26/7/23 - Another email sent again enquiring where the boots were, again told “boots were still process of being made and that timeframes were a rough estimate only” By now I was really questioning things it was a good 3 months!! On the 8/8/23 I sent an email finally asking for a refund as it was beyond ridiculous, I received apologies regarding the delays and continued excuses. On the 10/8/23 I sent the relevant information for the refund as requested for my refund by Bec. On the 18/8/23 I emailed Bec again to se what was happening with my refund. Again I emailed Bec on the 22/8/23 to find out where my refund was, on the 24/8/23, I finally received an email to say there was a backlog and it should reflect back shortly.. You guessed it - NOTHING!! NO REFUND!! I again emailed on the 31/8/23 to ask where my refund was. Becs response was there is a backlog it will be processed by this week. I’m not holding my breath!! I’ve done all the correct things, followed your protocol, I don’t have my boots! Nor do I want them now! Worst experience I’ve ever had, or I have I had to deal with! How extremely stressful! If I could give zero stars I would!! This company MAHLI THE LABEL and BEC are dodgy as! Buyer beware!! So many better small businesses options to buy quality beautiful boots, dresses and accessories from!! Please do your homework better than I did.. Shonky!! Reading and seeing the other reviews, sadly I’m not the only one.. I eventually received a refund after a continuous emails and saying I was going to QTAC and relevant authorities. I kept on her back!!! DO NOT GIVE UP!!! MY PREVIOUS REVIEW WAS REMOVED!!! SO I’M GOING TO CONTINUE TO REPLACE IT AND CHECK!! I SUGGEST OTHERS DO THE SAME!!

The first time you purchase something from Bec Sheehan (Mahli the Label) she will give you a great experience! Then the second time they will F you over completely, Bec Sheehan takes advantage of all her customers by promising them an item they will never receive!!!! You will hear it's on a boat, then a plane and then a boat again but your item will never arrive in Australia!!!! BEST part is that when you order they don't even tell you it's PRE-ORDER.....YAY! I've waiting 6 months for a dress, they can't even respond to an email within a week, it takes 2 weeks at least. Still waiting for a refund after 6 months and have now gone to the ACCC.

Ordered on the 4th of August 2023, it's now the 19th of November 2023 and counting. Shocking service, money taken with no product delivered. My advice...steer very clear!

Placed my order on the 5th of April 2023, i chased it up atleast four times before i needed it for an eveng in June. Never arrived so i requested a refund on the 15th of June. STILL chasing my refund 😡!! I finally got a response on the 4th of September & was told ‘it’s coming’ but that was the last response to my emails. I gave them the benefit of the doubt as they had delay issues so only now have i tried to get a refund through paypal but I can’t because it’s been over 180 days! 😤 Absolute joke! Do not buy from this company. I don’t care what excuse they have it’s been 8 months now. Give me my money!!!

Received a faulty dress Sent the dress back, they kept the dress and $219 of my money They now refuse to reply to any of my emails. Horrible horrible people as if people aren’t struggling enough with out thieves like this taking your money! Bec you should be ashamed of the way you run this business Do not give this business your money