mahlithelabel.comReviews of mahlithelabel.com

I ordered dresses back in march 2023. No personal responses to emails asking where my items are, slowly sent in dribs and drabs the final item has arrived it is now 10/11/23. The dress is crushed, so scrunched, and fits nothing like the pictures of the preorder dress I purchased. No returns for preorder. The dress fabric is not flowy and floaty like the original images, the neckline is not like the original images, it has more buttons and less gathering in the skirt. The elasticated sleeves are too short. I wish I never ordered from this company, waiting 7 months for a dress that is not like the dress I purchased, and the generic customer service after multiple emails to the company and such extreme wait times = 1 star or less Reading the positive reviews for this company, it feels a lot like they are created by people who are directly involved in the brand, and not customers. Mentions lots of the points brought up in the generic emails sent out to waiting customers. Buyer beware.

5 months of waiting for a dress I have paid for in good faith and have patiently waiting for. I am now shocked that there are these reviews of similar stories. Each email reply has added time saying it will be next month or very soon with still no supply. Please all I want is my order and the truth of when it is to arrive.

Absolutely disgusted is an understatement. I ordered a dress on the 2nd August and followed up with my first email on 10th August. After no response to my follow up, and also discovering all of these terrible reviews with people in the same boat…. I decided to launch a dispute with Afterpay to try and get my money back. This is where it gets even better - Mahli the Label had time to respond to the dispute multiple times and stated that: 1. They do not give refunds 2. They are not doing anything wrong 3. They item I ordered was a pre-order item 4. Postage times on their website are a ‘guide’ Now I completely understand their stance, however when I originally ordered the dress I can assure you (at that time), it was not a pre-order item (even though it now is on the website). I wanted the dress for an event and certainly wouldn’t have wasted my money on a pre-order item. The worst part is I can not prove this as I don’t have the proof, because who thinks to take a screenshot when you stupidly trust - what you think to be - a genuine online store 😭 I am going on 2 months from when I first ordered, and have not had 1 response to the 6 emails I have sent. I ONLY saw responses from the company when I lodged a dispute through Afterpay. I know for me as a mum, I don’t usually have $139 to throw around or even like to splurge on myself which makes this even worse, because I feel so guilty for trying to spoil myself. In fact $139 is a lot of money to me. I feel taken advantage of and absolutely sick to my stomach that I have not received a product or even been offered a refund. I don’t know how she sleeps at night knowing she is ripping people off, taking their money and not having the respect or empathy for the people she’s scamming. The worst company I’ve had to deal with and absolutely disgusting/nil service. Never had to go through anything like this and wouldn’t want anyone else to either. This company needs to be shut down. Please reconsider buying from the hoax of a company. I have so much regret that I did not read reviews prior to purchasing from this website. If I can save at least 1 person with this review then I’m happy. DON’T FALL VICTIM!!!!!

This business has become a dishonest mess. I bought boots at the start of April, recieved several generic emails saying they were delayed sorry, eventually by and of September I asked for a refund. Suddenly the boots were available when I asked for a refund, very suspicious how they were suddenly available after not hearing anything until I asked for money back. I made the mistake of agreeing to let the boots be delivered, regret is an understatement. Boots arrived scratched all over the leather, glue was left everywhere, on the sides, around the silver decorative toes and heels, on the inside, Very uneven cut outs of the soles, could see how they've seemingly slapped the parts together very quickly and shoved them in a shoe box still drying. They just looked and felt really really poorly made. And way bigger than a 38. Absolutely no way they were a 38. Did not fit and were huge on me. And I do not believe these were leather. Flimsy and feels like cheap alternative to leather. Not impressed at all I asked to return and refund. She agreed, except I've returned and recieved no refund. Owner does NOT answer emails, I sent TWENTY SEVEN emails before finally getting a response. Any response on here or social media you read claiming she responds immediately and follows up personally with every buyer are false statements! I had been chasing her for weeks and NOTHING. She has time for Facebook, Instagram and replying to these reviews but no time to reply to dozens of people wanting their money owed apparently. No boots and no money refunded. That is fraud. Report her to the accc. The more reports they receive the more action they take. Don't buy from this company. *EDIT* Bec has now blocked me on all social media accounts, I didn't say anything rude or untrue, simply exactly what had happened to me. Several of us were called heartless bi***es and called pathetic for "being only concerned about materialistic things" because we wanted to know when she was going to let those who she owes money or items to what was happening, we weren't just accepting of her apology post and were happy to know nothing and wait until she felt like actually getting back to her business and customers, we wanted to know why we couldn't just be sent an email or anything to let us know what was happening. It took TWENTY SEVEN emails to finally be told my refund was processing. Her website had now changed its refund policy and she refuses to refund anyone ever now, only gives store credit. AND you have to pay to return anything she sends damaged or faulty! Read her returns policy and all these reviews before buying, and decide if you're willing to take the risk of buying from this business. All her "positive" reviews are ALL posted within a couple of days of each other and all replied to immediately, obviously fake or paid for reviews. I eventually got a partial refund. She kept money as a "return fee" So 8 months after purchase and 2 months of returning I recieved only some money back. Has not been apologetic in the slightest. I do feel sorry for her for whoever she placed in charge of her communication while she was recovering failed her massively, however once she took back over she didn't do anything to help herself except try to gain sympathy by claiming she had a tough pregnancy and had now a newborn. She has made zero effort in actually righting her wrongs to her customers. And if you're not happy with how your purchase/refund is going she allows her other customers to call you names and say you're selfish and belittle you on social media for being "materialistic" and not supporting a local business woman. I'll support you as long as you're honest and keep in contact. But you haven't been and made a Facebook post explaining what was going on. For 6 months I didn't know what was going on. And at this point I can only advise others not to trust this business. Do not buy from this business. Just don't. Don't believe the fake positive reviews. Just don't get ripped off by this woman.

SCAMMERS - Clearly I am another person who has been scammed by this company. Nearly 5 months later, no item, $200+ down and now all all email and contact being ignored. I am contacting trading standards and suggest others do the same

Scam company! Do not purchase from them! Ordered two jumpsuits in April 2023 that have never arrived. Have requested a refund numerous times via email and Instagram, and no email offering refund or refund has ever arrived. Have now lodged formal complaints with Fair trading QLD, my Credit card provider and Afterpay to investigate and hopefully refund me the hundreds of dollars I’m owed. Poorly run ‘business’ dodgy excuses for not delivering goods/refunds. Completely unprofessional to deal with, constantly using delay tactics and excuses. I think the rating and complaints speak for themselves, I wish I would have read them before ordering.

When you see the same story again and again, please see it as a warning. Do not waste your money in this unethical business! They will not send out the goods and will not reissue a refund! Full stop. That’s all you need to know I have the same story as many others here today, ordered boots in March and in September they have not appeared. I was taken down a path of lies promising they are on their way via group emails but no response to any private emails following it up. Actually, I did receive some replies but they were smoke and mirrors ‘oh we have to check with Australia post it was sent via them’. And then not being able to back it up when Australia post could prove that in fact nothing was sent by them! Yikes! So deceitful! Am now trying to receive a refund and been given a gift card as if I would EVER risk doing business with this terrible terrible business again. If the label cannot provide what you have ordered they must provide a refund! At this point they have just stolen my money and lied about providing a product Do yourself a favour and try a reputable business that does not have as many bad reviews as you can see on this page! Ps the replies from the ‘director’ to these reviews are the same u will get time and time again, they promise to fix it and have no intention of doing so!!!

DO NOT BUY FROM THIS COMPANY! Absolutely the most stressful experience I’ve ever experienced! Have taken my money!! Awful Customer Service - False Promises! UPDATE- 21/9/23 - STILL NO REFUND!!!! On the 24th April 2023 I placed my order for a pair of boots knowing they were custom made and there was a 30 day turnaround. I was happy to support small business. My first email was sent on the 13/6/23 to see how things we’re traveling as I’d still not received my boots after receiving an email on the 21/5/23, which stated the boots were still being made. I was starting to feel something wasn’t right here. I’ve been to Bali quite a number of times, actually a seasoned Bali traveler - boots don’t take this long to make there - even by the Master Craftsman. I’ve had them made personally.. As well as bags and wallets. So I have a personal connection and understanding of the process. Im no fool and do not appreciate being treated as such. I then sent another email on the 26/6/23 enquiring where the boots were, given the same information again - another 2 weeks. 26/7/23 - Another email sent again enquiring where the boots were, again told “boots were still process of being made and that timeframes were a rough estimate only” By now I was really questioning things it was a good 3 months!! On the 8/8/23 I sent an email finally asking for a refund as it was beyond ridiculous, I received apologies regarding the delays and continued excuses. On the 10/8/23 I sent the relevant information for the refund as requested for my refund by Bec. On the 18/8/23 I emailed Bec again to se what was happening with my refund. Again I emailed Bec on the 22/8/23 to find out where my refund was, on the 24/8/23, I finally received an email to say there was a backlog and it should reflect back shortly.. You guessed it - NOTHING!! NO REFUND!! I again emailed on the 31/8/23 to ask where my refund was. Becs response was there is a backlog it will be processed by this week. That’s a number of times now it will be processed this week! I’m not holding my breath!! I’ve done all the correct things, followed your protocol, I don’t have my boots! Nor do I want them now! Worst experience I’ve ever had, or I have I had to deal with! How extremely stressful! I would like my money please!! If I could give zero stars I would!! This company is questionable.. Please do your homework better than I did.. Reading and seeing the other reviews, sadly I’m not the only one..