Cait W.
Poor experience
Update: after months I finally got some lovely communication from someone other than Jenny from Customer Care, instead, Bec the director, who has been on mat leave, connected with a very apologetic approach, offering a gift as a token of good will. But still left feeling pretty poorly about the whole experience. ———— Ordered a pair of their Tuscan studded boots, mid April (mid autumn), purchased for an occasion, for winter and as a replacement for my old boots that are now in the bin.. they had advertised 31 days estimation to fulfil order, 2 months later and many emails, they advised they had arrived in the country! That they will now be posting to me asap, Hooraahh…. Well it is now 5 weeks of further emails notifying them that the postage tracking details haven’t moved from being scanned into the system, so not actually posted, I have confirmed this with aus post, 5 weeks of Mahli giving me nothing more than thank you for your patience, and you cannot get a refund, you can however return the item for a store credit once you receive it. What an absolute joke. There is one month left of winter.. Clearly I am not alone in this as there are other reviewers with the exact same experience, I have bought from them before no issues.
Response from mahlithelabel.comAug 3, 2023
Hi Cait, I am so sorry to read this review, we have experienced a delay with our made to order boots and have exceeded our estimation, I have been in email communication with you and are waiting to hear back. We can definitely refund you. {please check spam as my emails may have filtered into there}