MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 15, 2026

Hi Vallo, We’re really happy to hear your order arrived safely and that you’re enjoying the game. Thank you for your patience with the longer international delivery time, especially over the holiday period. We know the wait can feel long, and we really appreciate your understanding. It’s great to hear that all 3 sets arrived complete and in good condition, and that you’re happy with the quality. Your support means a lot to us, and we’re glad the game was worth the wait for your family. Thank you again for your kind review and recommendation. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Lily, We’re really sorry to hear about your experience and understand how upsetting and concerning this must feel. We also regret the issues you’ve had with communication and email responses. Over the holiday period, a sudden increase in orders after going viral led to delays in processing, shipping, and customer support replies, which affected both communication and order updates. We want to reassure you that this is a legitimate business and we take these concerns seriously. If your order has not been received, please send your order details so we can urgently investigate and help resolve this for you. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Sammy, We’re really sorry to hear about your experience and understand your frustration. We apologize for not responding to your emails and for the delay in handling your request. Over the holiday period, a sudden increase in orders after going viral led to delays in processing, shipping, and customer support replies, which also affected cancellations and refunds. We understand how disappointing it must be to receive the order after opening a dispute. This is not the experience we aim to provide, and we sincerely apologize for the inconvenience caused. Thank you for taking the time to share your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Syl, We’re really sorry to hear about your experience and we completely understand your frustration. We apologize for not replying to your emails and for the delay with your order. Over the holiday period, we received a much higher number of orders after going viral, which led to delays in processing, shipping, and customer support responses. We’re very sorry for the inconvenience this has caused. Please send us your order details so we can look into this urgently and get it sorted as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi CMC, We’re really sorry to hear about your experience and understand your frustration. We apologize for the delay in delivery and for not responding to your emails. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses, which also affected tracking updates and dispatch times. We understand how concerning it is to see no movement beyond “awaiting pickup,” and we’re very sorry for the inconvenience this has caused. Please share your order details so we can urgently investigate and assist you further. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Kevin, We’re really sorry to hear about your experience and we completely understand your frustration. We apologize for the delay in delivery and the lack of clear updates on your order. Over the holiday period, we had a much higher number of orders after going viral, which led to delays in processing, shipping, and customer support replies, and this also affected tracking updates and delivery times. We understand how disappointing this is, especially with limited information about your order. If you still haven’t received it, please send us your order details so we can look into it urgently and get this sorted as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Michelle, We’re really sorry to hear about your experience and understand your frustration. We apologize for the delay in delivery and for the lack of communication. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses. We understand how disappointing this must be, especially after receiving limited information about your shipment. If your order has not been received, please share your order details so we can urgently investigate and help resolve this for you. Thank you for your feedback. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Brian, We’re really sorry you’ve had this experience, and we understand your frustration. We apologize for the delay in delivery and for the lack of response to your messages. Over the holiday period, we had a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support replies. This also affected order updates and communication. We understand your concerns about the cancellation policy and any associated fees. If you still haven’t received it, please send us your order details so we can look into it urgently and get this sorted as quickly as possible. Thank you for your patience. Kind regards, MagnetChess