MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 15, 2026

Hi David, We’re really sorry to hear about your experience, and we completely understand your frustration and disappointment. We’re sorry that the delivery time did not match your expectations and that the shipping journey felt unclear. Over the holiday period, we experienced a sudden increase in orders after going viral, which led to delays in processing, shipping, and customer support responses. This resulted in slower dispatch and longer transit times from our overseas warehouse. We also understand your concerns around shipping information and review listings. We aim to present accurate information, and we’re sorry that this did not feel transparent or consistent in your experience. If you still haven’t received your order, please contact us with your order number or email so we can look into this and resolve it as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi JG, We’re really sorry to hear this, and we completely understand your frustration. Over the holiday period, we received a much higher number of orders after going viral, which led to delays in processing, shipping, and replying to customers. As a result, some orders took longer to dispatch and some messages were missed. If you still haven’t received your order, please get in touch with your order number or email address, and we’ll look into it straight away and get this sorted for you as quickly as we can. Thanks for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Juan, We’re really sorry your order is still delayed and hasn’t arrived yet. We understand how frustrating this is, especially with no clear updates or apology along the way. Over the holiday period, we had a much higher number of orders after going viral, which caused delays in processing, shipping, and customer support. This led to slower dispatch times and longer delivery times than usual. We’re sorry for the lack of communication and the inconvenience this has caused. If you still haven’t received your order, please send us your order number or email, and we’ll look into it and get this sorted as quickly as possible. Thanks for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Bonjour Jean, Nous sommes désolés d'apprendre que vous n'avez pas reçu votre commande ni de réponse à vos messages. Une augmentation soudaine du nombre de commandes pendant la période des fêtes, suite à la viralité de notre site, a entraîné des retards dans le traitement des commandes, l'expédition et le service client, ce qui a également affecté les délais de réponse. Nous comprenons votre frustration et vous présentons nos sincères excuses pour ce désagrément et ce manque de communication. Nous sommes une entreprise sérieuse et prenons toutes les commandes au sérieux. Si vous n'avez toujours pas reçu votre commande, veuillez nous contacter en indiquant votre numéro de commande ou votre adresse e-mail afin que nous puissions examiner la situation et la résoudre dans les meilleurs délais. Merci de votre patience. Cordialement, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Sara, We’re truly sorry for your experience and completely understand how frustrating and disappointing this must have been, especially since you enjoyed the product itself. We sincerely apologize for the lack of communication and the confusing tracking updates. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses. We’re very sorry for the inconvenience this has caused and we genuinely appreciate you taking the time to share your feedback. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi CT, We’re really sorry to hear about your experience and understand your frustration. We apologize for the lack of response to your emails and the issues with tracking updates. During the holiday period, we received a much higher number of orders after going viral, which led to delays in processing, shipping, and customer support responses. We’re truly sorry for the inconvenience this has caused. If you still haven’t received your order, please send us your order number or email address so we can look into it and get this resolved as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi Lindsay, We’re really sorry to hear about your experience, and we completely understand your frustration. We apologize for not responding to your emails and for the tracking issues. Over the holiday period, we received a much higher number of orders after going viral, which led to delays in processing, shipping, and customer support replies. We’re very sorry for the inconvenience this has caused. If you still haven’t received your order, please send us your order number or email address so we can look into it and get this sorted as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 15, 2026

Hi M, We’re really sorry to hear about your experience and completely understand your frustration. We apologize for not responding to your emails and for the delay with your order. Over the holiday period, we received a much higher number of orders after going viral, which led to delays in processing, shipping, and customer support replies. We’re very sorry for the inconvenience this has caused. Please send us your order details so we can look into this urgently and get it resolved as quickly as possible. Thank you for your patience. Kind regards, MagnetChess