MagnetChessReviews of magnetchess.shop

Response from MagnetChessApr 14, 2026

Hi Jenn, Thank you for your feedback and we’re sorry to hear about your experience. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses, which may have affected tracking updates and delivery times. We’re glad your order eventually arrived, but we’re sorry it did not meet your expectations in terms of product quality. Your comments about the magnets and gameplay are appreciated and will be shared with our team. Thank you for your patience and honest review. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Fred, We’re really sorry to hear about your experience and the delay with your order. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses, which may have affected both communication and delivery times. We understand your frustration, especially not having clarity on your order status. If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Diane, Thank you so much for your wonderful review! We’re really happy to hear the game has been a hit as gifts and that everyone has been enjoying it. We’re also glad Daniela was able to help you and get you the support you needed quickly—we’ll make sure she sees your kind words 😊 We truly appreciate your recommendation and support. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Garette, We’re really sorry to hear about your experience and appreciate you sharing your feedback. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses, which unfortunately meant some orders arrived later than expected. We also regret that the product did not meet your expectations in terms of gameplay. Your comments have been noted and will be shared with our team for review. Thank you for your honest feedback. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Sue, We’re really sorry to hear about your experience and understand your frustration. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses, which may have affected both communication and delivery times. We’re very sorry for the lack of response to your emails and the delay with your order. If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 24, 2026

Hi Lez, We’re really sorry for the long delivery time and the lack of communication you experienced. We understand how frustrating that must have been. We’re a small family-run business, and during that period we had an unexpected increase in orders, which caused delays in both shipping and responses. Unfortunately, your order was affected. We’re also sorry to hear the product didn’t meet your expectations in terms of value. If you’re open to it, please email us so we can look into your order and see how we can help. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Max, We’re truly sorry to hear about your experience and understand how frustrating this must be. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses, which may have affected both communication and tracking updates. We sincerely apologize for the lack of responses to your follow-up emails and the confusion around the tracking status. If you still haven’t received your order, please contact us with your order number or email so we can investigate and resolve this as quickly as possible. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChessApr 14, 2026

Hi Gordon, We’re really sorry to hear about your experience and understand your frustration. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses, which affected both delivery times and communication. We also regret that the product did not meet your expectations. We understand the importance of product quality, especially with magnets. We assure you that our products are tested and meet required safety and quality standards. Thank you for taking the time to share your feedback. Kind regards, MagnetChess