magikflame.comReviews of magikflame.com

I am normally skeptical about online buying and did a lot of research on fireplace inserts prior to purchasing the 28" Magik Flame insert. My experience has been outstanding. The product was delivered promptly and in excellent condition. The videos provided added to the ease of setup. The look of the fireplace is very modern and far exceeded my expectations.

Overall, very disappointed; deceptive advertising; overpriced electric fireplace (60" linear) Would give 1 star b/c it’s not as advertised and way overpriced for what you get but did 2 b/c of quick shipping and quick replacement for bad LCD screen Positive: quick shipping if in stock; did replace first unit quickly with bad screen (60 linear has 3 screens middle one was flickering). They picked up and replaced bad unit within 5-7 days. LCD screen does seem to have high quality video image. Heater seems to work well, but thermostat may not be calibrated right. The glass does have a nice effect with the side lights. The side lights/glow lights do provide a realistic fire glow on the glass rocks (coals) and wood. Negative: DOES NOT project realistic fire onto the logs (this is a big deal as they foot-stomp this feature on their website and videos over and over even saying it’s the only electric fireplace that has this feature). It’s just LCD screens with images of fire; each LCD screen displays the same fire image running in a loop at the same time; would be better if each video was on different time points in loop so it’s harder to tell if it’s the same video loop on each screen. There are significant gaps between LCD screens and it’s a significant eyesore; esp in the dark b/c the LCD black background is not true or close to true black, so you see the gaps pop even more. This gap gives it a cheaper feel. The top and bottom lights are cheap looking and do not enhance the look of the fire, I don't even use them b/c they look cheap and don't enhance the fire feel (the red option for bottom light does make the glass rocks/coals look hotter but it would be nice if you could dim them b/c they are too bright; note side lights are good and provide the fire glow but they are in 4 small sets with gaps between them, I would like them to be longer and fill in the gaps more to provide additional glow effect). Wood is small and looks just adequate. They need to be larger, and more pieces should be provided to make them look better. Heater thermostat seems off. My home is set at 65, I must set it to 75/80 for it to turn on even when my house was showing 62 (you can only change thermostat by 5 degrees, would be good if you could change every 1 degree). Do not go by their measurements in the manual, they are not accurate. Measure the unit yourself before you frame out to your plan.

We had an issue come up with one of the components on our fireplace, and they honored their 1-year warranty. I love when companies stand by their product, and they were helpful in getting our problem resolved. Thank you

accurate shipping times, easy setup with the video on the website. Adds new life to my once real fireplace. No hassle of a cleanup when needed, and has the same feel as real thing.

Finished getting our house remodeled last year and just added the final missing piece. Our magikflame has became the centerpiece of our living room. It was an adjustment replacing our gas fireplace with an electric one because we had to cap the gas line and get the insert installed, but the final outcome was well worth it.

So far, I am a happy owner. I really don't know how it will hold up honestly. It is my first electric fireplace, and the longevity of the screen worries me, especially since we keep ours on almost all day... I suppose I will report back in a few months.

Was a good unit. Would purchase again.

4000$ scam, do not buy. the brackets dont rest at 45degrees like its supposed to. they only give you 2 screws for the bottom holes, by design, the glass is not fixed into the unit it can shift. the BIGGEST issue is the "smart tv" that plays media. NOBODY WANTS A SMART TV. my elderly parents keep pushing ANY button thats not the on/off switch. THERES A REASON THEY DO NOT OFFER IN STORE DISPLAY, BECAUSE IT DOESNT WORK.