magikflame.comReviews of magikflame.com

I would NEVER recommend a MagikFlame Holographic Insert Fireplace to anyone. I bought it based on their online sales video which looks fantastic and real. The reality is not even close. Mine looks like an orange blob shining in the wall. I will not get into the many phone calls, texts and emails to the (lack of) customer support. Nor how the owner does not stand behind what he has written in the manual about his product. Instead I will write about something found in the manual ONLY after it was purchased and delivered. Page 19 in the manual. Additional Trouble Shooting section. #4. "The flames do not appear to be coming from the logs or they are floating", Solution 2- "best viewed from a seated position 8-10 feet away, looking directly into the unit eye level." and Solution 3- "Unit is NOT meant to be viewed from standing above it looking down on it. Refer to #2." #5." There is a reflection in the glass of a window or overhead light", Solution 3- "the MagikFlame works best in dimly lit rooms away from bright lights and windows." Solution 4-" there will be minimal reflections when viewed from a proper seated position in front of the unit." That is not a joke. That is how you are expected to look at this fireplace as per the MagikFlame company. If you walk around your room then the fireplace will look like the orange flames are leaning to the right. Or, if you pass in front of the fireplace you can see the 3 different elements (that make the "realistic" flame) separately. The fake logs in the front. The scary thin, sharp, fragile, exposed, tilted glass that reflects the image. And the video of the fire playing in the back. They only meld together to form a unified picture when you are 8-10 feet away and in a seated position. Had that information been provided in the sales video I definitely would not have made the purchase. There are too many things, that I found out AFTER I got the fireplace, to mention. But calling customer support was useless. Based on the "A Word From Our Founder" section ( in the manual) owner Howard Birnbaum states,"However, I do realize the MagikFlame is not for everyone. If the MagikFlame is not an ideal fit for your home give me a call and I'll take it back." His Office and Personal Cell numbers are listed on the bottom of the page below his signature. I called and texted both numbers several times and got absolutely NO response. I spent months researching holographic fireplaces and in particular Magikflame. And I still got taken to the bank. My advice based on this experience. Buy from a local store where you can see the product in person. Also, you are dealing with people that you can actually talk to in person if there is a problem. I am going to take my own advice as I am currently shopping for a replacement for this extreme disappointment.

I’d first like to start out with this is overpriced, but it appeared to look amazing… but The bottom line is it doesn’t always show the flames. It’s very hard to get to the flames to show and they mostly look aoooo fake very fake one or two maybe three look semi ok. These people made it so impossible to return it that we couldn’t return it and then they stopped returning our calls… Gretchen and then the owner whatever his name was John or something anyways this was not worth it. Do not waste your money. please save your time and money. They will never let you return it.!!!!! they make it impossible in a way that you have to use every single bit of the return packaging and that’s impossible tape and everything. They literally are crooked. We have to unplug it plug it back in hope to find the way to turn it on. It’s impossible. It’s not just like flicker switch. It is a crapshoot. It never works or it works randomly… And again company wasn’t much help. The second the owner thought we wanted to return it. He stopped answering our calls then he pushed it off on Gretchen. She was trying, but this fire place has design flaws!!!!! Save your money.!!!!

The product is simply not as advertised, not even close. The flames look unrealistic with no holographic or 3D effect. It's like watching a flat TV video of flames. It looks the same from every angle and every distance. The instructions for assembly do not always match the product which is confusing. Returning the item is next to impossible because everything has to be disassembled and repacked into the boxes with the original packing material exactly like it was delivered, which I learned too late. I have now purchased a different brand fireplace, much less expensive, and it looks and works great. But I wasted thousands on the Magikflame product.

Do not purchase! Does not look anything like the pictures, very expensive for an item that is not as advertised. No customer service or return calls when calling for help or customer service. Extremely disappointed purchase.

Don’t waist your money on this fireplace . Flames don’t look anything like the video they show. I have a cheap free standing electric unit that looks more realistic than the magic flame . Everything all the other one star reviews say are true . It is not worth the money. If you read magic flame responses to reviews it’s basically buyer beware. Truly a disappointment .

This product has very impressive marketing, but if you look closely, their marketing videos are all shot from a distance and from straight on. We bought one of their mantles for our bedroom. You enter the bedroom and see the mantle and fire-effect from the side. It looked like a television with a fire video was sitting in the mantle. They are serious sticklers about returns and so, because we had to open the box for the mantle, we were not allowed to return it because it had been opened! (don't know how to assemble something to see if you like it without opening the box it was in.) We decided to keep it but disabled their "magic" effect and use the log set for what is a sub-par fire effect. It does do a good job heating the room. We decided to return a second insert we bought to go into our living room fireplace. Shipping it back cost around $700 and they insisted on charging a restocking fee of around $600 (mind you, the boxes were unopened. So it cost me about $1300 dollars just to see that it doesn't look realistic.) On top of that, they kept another $300 because the unopened log set was cracked when it arrived at their facility. I had noticed that the box this log set was in had arrived at my home damaged with a big dent in it. So it most likely was damaged by their shipping company when they sent it to me. So now, I'm at ~$1600 dollars spent for absolutely nothing. We ended up finding a really nice fireplace log set that looks much better in our living room fireplace. To sum it up, we found this company and their product anything but "magical."

I’ve called 3 times. Emailed with pictures and have had no response. I have a $4000 fireplace in my garage with a broken clip and no communication to correct the issue. Extremely frustrated!!!

4000$ scam, do not buy. the brackets dont rest at 45degrees like its supposed to. they only give you 2 screws for the bottom holes, by design, the glass is not fixed into the unit it can shift. the BIGGEST issue is the "smart tv" that plays media. NOBODY WANTS A SMART TV. my elderly parents keep pushing ANY button thats not the on/off switch. THERES A REASON THEY DO NOT OFFER IN STORE DISPLAY, BECAUSE IT DOESNT WORK.