magikflame.comReviews of magikflame.com

Do not purchase! Does not look anything like the pictures, very expensive for an item that is not as advertised. No customer service or return calls when calling for help or customer service. Extremely disappointed purchase.

Well my experience started out a little rocky. Little lack of comunication But tat got resolved. The tech support is friendly and knowledgeable . There are many flames to choose from ost of them look realistic with the soke and embers floating up from the flames. and then there is the crackling sounds of the fire .I also turn on the nature sounds and if you close your eyes makes you feel like your sitting in front of a campfire. The grandkids love it and ido to linda hummer

Don’t waist your money on this fireplace . Flames don’t look anything like the video they show. I have a cheap free standing electric unit that looks more realistic than the magic flame . Everything all the other one star reviews say are true . It is not worth the money. If you read magic flame responses to reviews it’s basically buyer beware. Truly a disappointment .

This is a great fireplace!

Magik flame is the best and we love ours.

Very disappointed. The flame looks like the Christmas fireplace app you can put on your TV (two-dimensional), only SMALLER! Nowhere near a realistic appearance. The entire unit with mantel is worth no more than $2,000. Unlike the flame, I got burned on this purchase.

This product has very impressive marketing, but if you look closely, their marketing videos are all shot from a distance and from straight on. We bought one of their mantles for our bedroom. You enter the bedroom and see the mantle and fire-effect from the side. It looked like a television with a fire video was sitting in the mantle. They are serious sticklers about returns and so, because we had to open the box for the mantle, we were not allowed to return it because it had been opened! (don't know how to assemble something to see if you like it without opening the box it was in.) We decided to keep it but disabled their "magic" effect and use the log set for what is a sub-par fire effect. It does do a good job heating the room. We decided to return a second insert we bought to go into our living room fireplace. Shipping it back cost around $700 and they insisted on charging a restocking fee of around $600 (mind you, the boxes were unopened. So it cost me about $1300 dollars just to see that it doesn't look realistic.) On top of that, they kept another $300 because the unopened log set was cracked when it arrived at their facility. I had noticed that the box this log set was in had arrived at my home damaged with a big dent in it. So it most likely was damaged by their shipping company when they sent it to me. So now, I'm at ~$1600 dollars spent for absolutely nothing. We ended up finding a really nice fireplace log set that looks much better in our living room fireplace. To sum it up, we found this company and their product anything but "magical."

I’ve called 3 times. Emailed with pictures and have had no response. I have a $4000 fireplace in my garage with a broken clip and no communication to correct the issue. Extremely frustrated!!!