MagicycleReviews of magicyclebike.com

Response from MagicycleAug 18, 2026

Hi Eric Thank you for your honest feedback, and we sincerely apologize for the frustration you have experienced over the past year. This is certainly not the level of support we strive to provide. We take your throttle issue very seriously. For your bike issue, we have already replied to you and offered a solution. Please rest assured, we want to make this right. For any further after-sales issues, don't hesitate to get in touch with us by sending us an email at [email protected]. Thanks for your cooperation and understanding. Please feel free to contact us for assistance. Sincerely, Magicycle support team

Response from MagicycleAug 6, 2026

Hi B c Thank you so much for your kind words and for taking the time to leave us such a wonderful review! We are truly delighted to hear that you are satisfied with both our customer service and the quality of our product. Your positive feedback means a great deal to us and serves as a strong motivation for our entire team to continue providing the best possible service and high-quality products to all our customers. We are grateful for your trust and support. If you ever need any assistance in the future, please don't hesitate to reach out — we are always here to help. Wishing you many happy rides with your scooter Sincerely, Magicycle support team

Response from MagicycleAug 3, 2026

Hi Jeff Thank you so much for taking the time to share your experience! We’re truly glad to hear that our support team was able to assist you promptly and that the factory reset solution got your bike back on the road so quickly. It’s wonderful to know that the YouTube guide made the process easy and straightforward for you. Your kind words mean a lot to us, and we’re always here if you need any further assistance. Wishing you many smooth and enjoyable rides ahead! Sincerely, Magicycle support team

Response from MagicycleJul 21, 2026

Hi Joseph, Thank you for your feedback, and we sincerely apologize for any frustration you have experienced. We take all reviews seriously and would very much like to look into your case personally. However, we are unable to find the order number of your bike in our system. Could you please reply with your order number, or reach out to us directly at [email protected] with your order details so that we can assist you more effectively? We truly value you as a customer and hope to have the chance to make things right. Thanks for your cooperation and understanding. Sincerely, Magicycle support team

Response from MagicycleJul 2, 2026

Hi Dave and Geri Thank you for sharing your experience with us. We genuinely appreciate all feedback, as it helps us improve. We are very sorry to hear that your experience did not meet your expectations, and we would like to look into your case thoroughly to better understand what happened. However, in order for us to accurately locate your order and review the details of your purchase, we kindly ask that you provide your order number. Please send your order information directly to our customer support team at [email protected], and we will make sure your case is reviewed properly. We take all customer concerns seriously and want to ensure that every issue is addressed fairly. Thank you again for bringing this to our attention, and we hope to have the opportunity to assist you further. Sincerely, Magicycle support team

Response from MagicycleMay 7, 2026

Hi Vichers Thank you so much for your fantastic review! We're thrilled to hear that our team could get you back on the road so quickly. Your kind words about our customer service mean a lot to us. Please feel free to contact us for assistance. We are here to help! Sincerely, Magicycle support team

Response from MagicycleApr 3, 2026

Hi Rappy Thank you so much for your wonderful review! We’re thrilled to hear that John was able to assist you promptly and that the replacement display with the on/off switch solved the issue. It’s great to know that your Magic Cycle is back on the road and running smoothly after 15 miles of riding. We truly appreciate your patience with the shipping time and your kind words about our customer service. John and the entire team are dedicated to providing the best support possible, and your feedback means a lot to us. If you need any further assistance, please don’t hesitate to reach out. Enjoy your rides, and thank you again for choosing us! Sincerely, Magicycle support team

Response from MagicycleMar 17, 2026

Hi Matthew Thank you for taking the time to share your feedback. We're sorry to hear that you're unhappy with your experience. Regarding your order, I have checked that we have cancelled the order and processed the refund for your order successfully at the beginning of December. I apologize for the temporary shortage of a display at the time. We sincerely apologize for not being able to ship it sooner — that was never our intention to mislead or delay on purpose. The display is in good stock and can be shipped out within 2 business days after placing the order. Please note that we strictly follow all international trade regulations, including U.S. tariffs, and we have not withheld shipments to avoid paying them. We take all customer inquiries seriously and are committed to providing professional assistance. If you have any questions or concerns, please reach out to our after-sales team at [email protected], and we will respond promptly. Thanks for your cooperation and understanding. Please feel free to contact us for assistance. Sincerely, Magicycle support team