MagicycleReviews of magicyclebike.com

Got my Ocelot Pro in July,2023. The bike wouldn't index and the charger was defective, so i never was able to ride it. I Received my backordered charger from China (none in the USA) on 9/9/23. Now, the good news is that customer service kept an open dialog during this time and was very apologetic. From the other reviews, it appears that this doesn't happen alot and I just was unlucky. I'm still happy with my purchase.

We absolutely love our ebikes

First Communication with this Company is Excellent! Fast response time when emailin. Fast Shipping and Incredible packaging. Purchased Ocelot Ebike, I'm 6'2 and 315lbs. and Ebike fit Great and had Outstanding Power! I did put Handlebar riser on ebike Purchased through Magicycle and make a huge difference. Overall Incredibly happy withbPurchase!

My wife and I used to ride a lot when we were younger before we had children. We are finally empty nesters again but unable to ride our regular bikes now due to arthritis. The Ocelot bikes have give us our mobility back. We still like to pedal but the assistance from the motor allows us to ride with out pain. I weigh 335 pounds and the motor has no problem getting me around and up hills.

We've used this bike rack 4 or 5 times now and we really love it. It's a very similar design to the Thule at a way better price. You should request a video for assembly as the instructions can be a bit tricky. We had to fix a couple things once we realized we installed the wheel holder part backwards but it was a fairly quick fix. My wife and I each have a Magicycle Cruiser Pro which are quite heavy, but the rack is sturdy and can handle the weight just fine. It is best for us when we work together to get the bikes on and locked in, but possible for one person to do on their own (just not ideal).

On time delivery, and the product as it is advertised

My husband (71) and I (65) spent some time the other night reminiscing about how, when we were kids, we would ride 15 or 20 miles a day and go home when the street lights came on. The freedom we had! I didn't think we'd experience that again (especially at this time in our lives.) That changed when we bought our ebikes! We bought two - the Oselot and a different brand. After only two weeks (and about 25 miles of riding together, the other bike stopped working: no power. If I'd wanted a regular bike, I would have bought one!! I tried to communicate with the other brand's service department (that was supposed to be so wonderful according to their printed sales pitch) and let's just say it was less than helpful. After sending photos, videos and emails in hopes of fixing that bike, it's now pending return. HOWEVER, my experience with Magicycle's online customer service lived up to my expectations. The online chat about purchasing some accessories was responsive and accurate. It wasn't the AI service that many companies rely on. My many questions were fully answered and suggestions were provided about what might work best for us when we purchase our second Magicycle (which will be very soon!!) So, if your in the market for an electric bike consider these points: Quality of bike:10 of 10, quality of service 10 of 10, ability of give us the feeling of fun and freedom that we had so years ago: 10/10. Thanks for everything Magicycle!

Thank to my Magicycle Cruiser Pro's battery range, speed and comfort, I can now explore the further regions of wherever I choose to go...no limits !