The Mad Matter, IncReviews of madmatter.com

The Mad Matter reviews

376 approved reviews, newest moderated first

Sam B.
Jan 16, 2019
Perfect fit for my needs
Perfect fit for my needs. Quality product ! I will recommend to friends.
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EI
Jan 6, 2019
Excellent Quality
Excellent Quality, reasonable price with free shipping.
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George L.
Jan 5, 2019
Great product but need better tracking
Great product! Color, style and quality workmanship. Would give 5-stars if the communication about when this custom product was in production, packaged and shipped with tracking numbers. Several days to a few weeks went by after payment was posted with no ability to track my order, other than it was received.
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Lourdes A.
Jan 4, 2019
not a very good experience with the…
not a very good experience with the customer service. My order was delayed and I was not notified. When I call the company regarding my order I did not get calls back. Not very helpful at all.
Response from The Mad Matter, IncJan 4, 2019
We appreciate your feedback, Lourdes. Due to the holiday, there was an unfortunate delay on the order and I'd like to apologize for any inconvenience this caused. Our team is more than happy to correspond with you to see this resolved to completion and look forward to the chance to talk with you further.
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Sally C.
Jan 2, 2019
Personal Customer Service
Casey Wright personally answered my questions and emails in a prompt and professional matter. I don't know how big the company is but the Customer Service is excellent!
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Glen W.
Jan 2, 2019
Great mats great price
Great mats great price
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Michael K.
Dec 31, 2018
HORRIBLE
HORRIBLE , HORRIBLE SERVICE, THE FEMALE PERSON WHO HANDLED MY NIGHTMARE IS A COWARD, AFTER ADMITTING SHE DIDN'T FOLLOW THROUGH WITH ANYTHING SHE SAID SHE WOULD...SHE HANGS UP. A CLASSIC PIECE OF WORK. STAY AWAY FROM THESE PEOPLE. I'D GIVE THEM NO STARS IF I COULD.
Response from The Mad Matter, IncDec 31, 2018
Michael—as we discussed most recently, your order has been successfully canceled and a full refund for the mats in question is already processing. We absolutely understand your frustrations, but do not appreciate your treatment of our team throughout the process and stand by Casey's decision to disconnect the call based on your tone and choice of words. We wish you the best of luck in your future endeavors and thank you again for your time.
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EB
Dec 14, 2018
Great quality.
I purchased a 4'x6' indoor waterhog mat. The quality is great. The mat does not slip or slide on my hardwood floor. (This was a problem with other mats from other companies.) I was hoping for custom sizes in 5' widths, but all mats were in 2' increments.
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