The Mad Matter, IncReviews of madmatter.com

Response from The Mad Matter, IncMar 2, 2020

Thank you for your feedback Michael. We apologize for the mat quality that you received. If you would have reached out to us, we gladly would have replaced this as it sounds like you received a defective mat. I am still happy to do so if you would like. We would like the opportunity to make this right. Please contact me. My email is [email protected]. Thank you, Casey Wright

Response from The Mad Matter, IncJul 30, 2018

Cindy, We apologize for the delay and the inconvenience. Although I am not certain way the website will not let you place a payment, sometimes if the address does not match the billing address that is used for the debit/credit card, the payment will not go through. We can trouble shoot this and see if that might be the case. This order was missed by our manufacture and we are taking steps to make this right. The product is being shipped overnight and you should receive this tomorrow. We are also refunding the shipping charge and applying a discount to the item due to the delay and issues on this. Again, we apologize for this experience and hope that we can assist you with your matting needs in the future. Thank you, Casey Wright -The Mad Matter, Inc.

Response from The Mad Matter, IncApr 4, 2017

Sorry that it is not what you thought. You did not reach out to us regarding your requirements. If you had, I would have asked what features you were seeking. Most entrance mats will have a very low profile to minimize tripping hazards. If you wish to return or exchange this mat for something else, please give me a call so we can make it happen. I wish that you would have called us. Let me know how we can make this right.

Response from The Mad Matter, IncSep 15, 2016

Danny, Sorry that your mat was not what you had hoped for. I wish you would have called me before dinging us on our service. We want you happy. If you give me a call, we will make this right.

Response from The Mad Matter, IncApr 22, 2016

Dear Mr. Lord, I am refunding your money since you are dissatisfied. As a master distributor, we rely on our suppliers and also the shipping companies to perform to a customer's satisfaction. Unfortunately, sometimes mistakes are made and orders do not go as planned. I do not expect you to bear the financial brunt of any mistakes that are not of your making. Good Luck and I hope your day becomes brighter.