The Mad Matter, IncReviews of madmatter.com

I asked for a quote, I know you reviewed it because you asked a question about it. I responded about when my bid was due & I still never received the quote. Absolutely horrible customer service!

not a very good experience with the customer service. My order was delayed and I was not notified. When I call the company regarding my order I did not get calls back. Not very helpful at all.

HORRIBLE , HORRIBLE SERVICE, THE FEMALE PERSON WHO HANDLED MY NIGHTMARE IS A COWARD, AFTER ADMITTING SHE DIDN'T FOLLOW THROUGH WITH ANYTHING SHE SAID SHE WOULD...SHE HANGS UP. A CLASSIC PIECE OF WORK. STAY AWAY FROM THESE PEOPLE. I'D GIVE THEM NO STARS IF I COULD.

We've used The Mad Matter several times for our client projects. While I believe our clients end up happy with the product, in the end, the process to get to that point is not good. Over the course of October 22 -November 13, there were about 50 emails exchanged during our process. From emails regarding the file types, pricing, and proofing (which the logo was stretched multiple times without the Map Matter representative being able to resolve or understand the issue). It was extremely frustrating to explain over and over that the logo was not correct. To then receive responses like "They look the same to me im not seeing a difference?". It should certainly not take almost a month in order to get a mat with just a logo processed and ordered.

Ordered a 4' x 8' exercise mat in early June. Nothing arrived by early July. Called three times to request status. No return call after two addtn'l weeks. Called owner, Gary Storz. Received mat end of July that was rough cut and wrong size. They advised to cut the mat down to size and didn't bother sending what was ordered. This company is broken. Customer service is abysmal. It doesn't deserve to participate in eCommerce. Anyone would be both mad and insane to invite the frustration of purchasing any merchandise from this company.

‘This company has no customer service. I called three times and no one was ever available to talk and no one ever called me back. Done and will never suggest using them.

Ordered a runner 3 weeks ago, with a commitment to a 7-14 day turnaround time. I called yesterday and gave the phone rep my order number and information. I got a return call last night, and that caller could not find my order, because i didn't have my order number at hand...you know, the order number that I gave to their customer service rep, two hours earlier, TWICE, with specific instruction to write the number down on the call ticket. They've already failed on time commitment. I'll follow up if/when I get the mat, but for now, I can't rate the rug, since I don't have it yet!

Given I haven't recieved this yet, can't provide a review.