Liam R.
If Ordering Is This Difficult, I Question Everything Else
⭐☆☆☆☆ I wanted to buy a significant amount of cookware from Made In, including a Stainless Saucepan Set with Antique Brass handles, a Frying Pan Set, and a Carbon Steel Wok. Instead of placing an order, I ended up spending several days exchanging emails with customer support. The experience was frustrating from start to finish. I was initially told the issue was related to my browser cache and cookies. Then I was told a cleaning kit in my cart was causing the problem. After removing that item, the order appeared to work. Later, I was told the Stainless Saucepan Set itself could not be shipped to New Zealand, despite it being visible on the New Zealand version of the website, configurable, and able to be added to my cart. Throughout the process I provided screenshots, followed instructions, repeated information to multiple support staff, and spent far more time than should ever be necessary simply trying to buy cookware. My biggest disappointment is not that a particular item was unavailable. It is that Made In's website appeared to allow me to purchase products that were apparently unavailable for my location, while customer service provided conflicting explanations over several days before finally arriving at an answer. For a company that invests heavily in online marketing, influencer sponsorships, and international promotion, I expected a much smoother customer experience. I was ready to spend a significant investment with Made In. Instead, I was left frustrated, disappointed, and with little confidence in the company's ability to provide accurate information or support customers outside the United States. The cookware may be excellent. Unfortunately, I never got the chance to find out.