Made In CookwareReviews of madeincookware.com

I Bought an eight inch non stick frying pan. The frying surface is six inches. I tried to return the pan. The process is very difficult and took five minutes (not like Amazon) and they charged me an $11 return fee. Made In fails on all counts.

We ordered a set of 3 pans for delivery to the UK. They lost the order and they arrived after 2 months and lots of chasing. When they did, the non-stick coating started to peel off within a month. Apparently this is because we put it in the dishwasher. This voided our warranty. I'm sure the people who work at this company are honest and diligent - and they have been unfailingly courteous. It's just that the product and the logistics are not worth the substantial investment

I have made 16 purchases from Made In over the last 4 years. Everything was top quality, functional design and reasonable pricing. I have especially loved the Tom Colicchio carbon skillet ... the size, pre-seasoning and heft of the carbon steel make this skillet the best i have. Its great that Made In takes on special projects that have limited availability ... they do not just focus on products that have wide appeal.

I recently placed a rather substantial order with Made In Cookware, and to be honest, I encountered a few hiccups along the way. At one point, I was seriously questioning my decision and contemplating if I should have gone with another company. However, I must say that Made In Cookware's exceptional customer service completely turned my experience around. In particular, I want to commend Dorothy for her outstanding support throughout this process. She not only addressed my concerns promptly but also managed to reassure me about my order, ultimately leaving me absolutely delighted with the outcome. The speed at which they resolved the issues was truly impressive. Now, I'm enjoying the products I ordered, and I couldn't be happier with my decision to stick with Made In Cookware. The quality of their cookware and the level of customer care they provide have won me over, and I would highly recommend this company to anyone in search of top-notch kitchen supplies. Thanks to Made In Cookware and their exceptional team, I'm a satisfied customer and will definitely be returning for more in the future.

I wish I'd seen these reviews before buying. I got the three piece non-stick set. The largest size would be totally impractical in the UK if I wasn't in the fortunate position of having a Rangemaster with a wok burner, but that's not their problem. Just FYI my fellow UK buyers, their sizes are made to suit huge American style ovens with loads of space between the rings, so if you have a standard size hob, pay attention to whether these pans will fit your use! However, the middle pan, the 10 inch, came scratched already, with one scratch down to the bare metal, just taking it out of their packaging or occurred in shipping. Their answer to my customer case was basically that the pan was bound to scratch anyway no matter how careful I was in looking after it, and in their opinion the scratching was superficial and thus in essence it was actually no big deal, but since they were generous they'd either give me a 20% discount off the one pan, or if I insisted they'd replace it. I emailed back saying this answer was disapointing. The whole tone of the email implied that perhaps I'd caused this as they pointed me to their care guide information when I'd made it clear the pan was scratched out of the box - I emailed them the same day their tracking would indicate the shipment arrived - basically as soon as I'd finished work for the day and had time to unpack and hand wash them ready for use. On letting them know I found this answer disappointing, the CS agent did email me back saying she was sorry for this but that it's hard to gauge damage from pictures so they basically send a copy paste answer to everyone who reports shipping marks and scratches. It also implied that their CS is VERY busy, which is also worrying as how many orders do they send out that have issues? Sounds like many. It felt like they basically send seconds as new and hope the receiver either doesn't complain, or accepts the 20% discount to be happy with a seconds quality pan. Their CEO went on a Reddit thread and talked a good game several years ago but it seems that nothing in their business has moved on since those big words several years ago - shame. They're going to ship me a new one in 12-20 days even though I paid for express shipping for my order and I honestly will never buy from them again. I'm in need of new pots but I'm going to look into all clad. Maybe if you're American and sending these back is easy if they're horrible they'd be worth a punt but when it's going to be a total nightmare to wash your hands of them because you're international, I'd stay away.

Purchased three stainless steel items online. All three items came with noticeable scratches. Customer service said they could not guarantee that replacements would be scratch free—for a premium brand this is ridiculous. A $200 pan should not have scratches. In the end they offered a 10% discount. What a slap in the face. Stick with a premium brand that WILL guarantee their products do not come blemished. Products also came very late.

Ordered a pan on June 27th, haven't received it. First shipping number they gave me was broken, sent an email inquiry and on July 5th they apologized and sent me a new shipping number that worked. With no updates on this shipping number (just generic "in-transit" with no specifics) for their quoted 14 max business days from order, I emailed them again on July 18th. On the 25th of July they sent me a NEW shipping number that was activated on the 20th of July. Still generically "in-transit" with no detailed updates. Still haven't received my pan. We're moving in September so now I'm worried that we won't be at this address anymore if/when it finally comes...

TLDR; Overpriced Dutch Oven was defective/clings to food like nobody's business after minor use, filed a warranty claim and got nothing after weeks. AVOID Made In. Ordered a Red Dutch Oven from these guys after getting hit with a barrage of sponsored ads from YouTubers I like! The Enameled Cast Iron looked good and certainly wasn't on the cheap side at $200+ after tax. The first time I pre-heated the dutch oven, oiled it, and attempted to sear a room temp chuck, it stuck to the pan and removing it tore meat fibers off in chunks. Weird, but I figured it wasn't a huge issue, maybe I'd misused. After 3 gentle-to-normal cooking sessions (2 stews and 1 braise)- the Dutch Oven has developed hairline cracks and fissures in the enamel and it's extremely difficult to get any food that gets stuck off, even after multiple soaks in warm soapy water. I filed a warranty claim and they haven't gotten back to me in weeks. You can see by the other reviews that this was meant to be a firecracker of a company, perhaps profitable at first, but short-lived and unsustainable.