Made In CookwareReviews of madeincookware.com

I’ve ordered more than a month ago. The order states it ships in 3-7 business days. After a month I reached out a few times to enquire about my order status. I’ve used the terrible bot they have, sent emails and now seem to have to use my credit card company for a charge back as it’s been total radio silence. So, in short, their delivery timelines are mere fiction, they have no customer service, as in no one present or no number to speak to someone, so I can truly see why their review is as low as it is. Alas, it appears using my credit card for a refund is my only course of action. Pure internet hype of a company

I bought the non-stick pan and it was great for a short while and then it lost its non-stick qualities very quickly. We reached out to Customer Support and they ignored us. You would think for something so expensive the quality would be better and so would the customer experience. I do like some of the many other products I have bought from them, but I would not buy anything non-stick.

In December 2022 I ordered and received a non-stick saute pan. I was very impressed with the quality so I ordered a 7 piece non-stick set. It has been more than 2 months with no delivery. I only get excuses and projected fulfillment dates. The company has removed all phone numbers from their website. Chat with a robot or email is the only way to interact with the company. Customer service is nonexistent. From what I can tell this is a very poorly run company with a very nice quality product.

I bought a wok, which was OK, but did not perform as well as expected. I followed the seasoning instructions exactly, but food still sticks. I have seasoned other pans in the past and it worked, but not with this. But my complaint is about something else. Once I got on their marketing list, the texts never stopped. I have tried to unsubscribe many times, but the texts keep coming, I tried to get unsubscribed using their chat service, but the chat bot did not understand what I was trying to do. This company is extremely aggressive. I do not recommend them.

Carbon steel fry pan turned rusty. Wish the company would have said that is could happen because i would have bought a different pan. Only used it a couple of times n now it is out of warranty? Not standing behind their products so never buying from made in again

I ordered a set of pots and pans, and added a roasting pan. The roasting pan came rusty. I called, was told to send it back for a refund. I sent it back, and never received a refund. What I received was lots of excuses, i.e., time frame too late, my email address had changed since ordering because Verizon no longer did email, so my gmail.com email was deemed unsafe, so no refund via a gift card, even though it was promised to me. Customer service was rude and quite snarky, I would say almost bullying me.

I think they improved their customer support, because for me it was flawless and they were very helpful. So if you're reading old comments, you should ignore them and give MadeIn a shot, their products are great and customer support is excellent. I've ordered a 12" carbon steel pan, and when it arrived, I realised that it was too big for my cooktop. So I've contacted them and they offered me a refund my money or to change my pan to a smaller one. Everything was done very quickly

I purchased the complete set from Amazon. It included a non stick pan. After the first use cooking bacon, The pan was burnt and un cleanable. I followed instructions for cleaning including the vinegar and baking soda solution. In the end , nothing seemed to work. I contacted customer service, explained the situation. They agreed to send me a replacement pan. I asked the representative ( Abigale ) what to do with the old pan. She said discard it or donate it. So, I discarded it. Fast forward 2 weeks, no replacement. I called them up and inquired about the replacement. They told me they would not replace it and I would have to go through Amazon. At this point, I cannot return it because I have no item to return since I followed through on customer service suggestion of just getting rid of the bad pan. So, needless to say. DO NOT buy made in if you think you will get satisfactory customer service. They will misleads you and do anything to avoid honoring a warranty. I am now out a pan and no replacement. I refuse to give them a dime.