Ahmed K.
Great products but zero customer service
After doing some research, my first ever stainless steel pans were eventually by Made In. What are they good at? Their content game is strong, great at getting reviews and recommendations, and their pans are solid. I love using them. What they're not great at? Customer service, and it seems to be a pattern with many other customers. They don't have any interest in communicating with you, even after their automated message is asking for a review of their customer service. What's even more frustrating is that I paid a lot of money for it and then there was a big sale afterwards. OK, I could have waited for the sale (Black Friday) but it was then extended before and after the event. I've had services where brands offered to refund the difference but price has changed quickly. Not Made In. I wouldn't have minded paying for extra for quality, but it was frustrating to overpay for a poor customer service. I'm looking to get more stainless steel products. Would I buy from from Made In again? I'm not sure. I suspect if I was in the US, they will probably put more effort. If I was an influencer, I would definitely get more respect. But I'm looking to focus on European based brands.

