Made In CookwareReviews of madeincookware.com

I was apprehensive about cooking with Made In, as my husband bought the set as a gift, however I read up on how to cook with it correctly and I’ve been really pleasantly surprised. It’s been more “non-stick” than coated non-stick pans and is so easy to clean. Never going back from stainless steel!

customer service is nice so far by email reply and replied to my instagram dm very quickly however both chat and phone support dont work but im giving a low review because i saved up months to get a wok and food cant even be wokked/ tossed because of the handle placement. i could deal with heaviness if not but its sold under false pretense that it can toss food. it does take so much seasoning to become non stick and does get decently hot quickly but not super hot and isnt worth me returning but they couldve offered something between me needing to return it or not and was also disappointed that unlike most websites they had no sale on the wok for july 4th.

horrible pan! got this for my husband for christmas and everything we cook sticks on it no matter what we do! and my husband is a skilled cook so this should not happen especially for an expensive pan

Best cookware brand I’ve come across. My favorite things: handles are amazing and stay cool to the touch. That wasn’t the case with my last cookware (which I think was All-Clad). Second - the customer service was amazing. Had a few brief interactions that were quick and my problems were solved. Lastly, they’re extremely higher performing than my previous set.

I really wanted to like Made In, but my recent experience has been deeply disappointing, both in terms of logistics and customer service. I placed a time-sensitive order for a gift after confirming with a representative that, although express shipping wasn’t available for sale items, they could add a note to expedite processing. I was told (without guarantees) that the item would likely ship by Monday. Based on that, I placed the order. Over the following days, I spoke with multiple representatives, all of whom reiterated that the order had been "flagged" and a note was in place, suggesting it was being prioritized. Not once during these conversations was I told that nothing could be done to speed up the order. In fact, the first representative explicitly told me: “Since it’s the weekend, it’s possible your order will be processed and shipped out by Monday. We’ll do our best to get it moving as quickly as possible.” Eventually, after pressing repeatedly, I was told the item would ship by Friday, which was far too late for my travel plans. At that point, I asked for the issue to be escalated. I received a call from a supervisor named Thomas, who was not only unhelpful but also dismissive and rude, cutting me off mid-sentence and offering no resolution. Ultimately, the order was canceled and refunded, leaving me without a gift and no time to find an alternative. This experience was frustrating not because of a shipping delay, which I could have understood, but because of the misleading communication, wasted time, and extremely poor customer service. I expected more from a company with Made In’s reputation.

Worst customer service I’ve experienced. Sent us the wrong order and when we have tried to get a replacement there is no response from the customer service team. Do not choose these if you want a reliable company!

My favorite cookware brand - clean design and super durable products. I initially bought one non-stick pan but eventually replaced all my pans before diving into their cool knives collection!

I had high hopes for Made In cookware, but unfortunately, the experience has been a major letdown. Despite carefully following all the care guidelines — using oil, preheating, avoiding high heat, handwashing, and using the correct utensils — the pans still stick badly. I literally can’t fry an egg without it gluing itself to the surface. When I reached out to customer support, I was asked a series of overly specific questions that felt more like an attempt to shift blame than to actually help. I answered thoroughly and followed up twice… and was met with total silence. For the price point, these pans should be reliable and easy to cook with. Instead, I’m left with expensive cookware that doesn’t work and a support team that ghosts customers. Extremely disappointing.