Made In CookwareReviews of madeincookware.com

Recently I purchased 3 ceramic coated stainless steel sauté pans. Fabulous! I noticed that the larger pan had chipped on the edge and more than likely, happened with other pans being on top of it. I let them know via Instagram message. The got right back with me and asked me to check the other pans. They were fine. They said they’ll be replacing it as it’s under warranty. They didn’t ask me what I did or how it might have happened, they just made it easy and are replacing it. I don’t have to send anything back- it was EASY. I’ll be buying from them again! Annie M Saint Louis MO

I can’t say enough good things about Made In Cookware and their amazing customer service! From start to finish, the process was smooth, clear, and incredibly supportive. A very special thank you to Katrina — she went above and beyond with her kindness, quick responses, and genuine care. It felt like I wasn’t just a customer, but truly valued. The service was fast, professional, and so friendly. I wish every company had someone like Katrina on their team. She turned what could have been a stressful return into such a positive experience.

Ordered a frying pan set and have a saucier. No real issues with sticking having followed the instruction videos including the type of oil I use. Certainly look great and so far I’ve cooked eggs, steaks, burgers, bacon, fish, chicken and no sticking issues. Never used stainless before either. They take longer to heat up than I expected so need to plan a bit ahead (ie you can’t be in a rush and bang the stove to 9 and then turn it down, it will ruin the pan). I’ve been able to clean them up really easily, again i followed the tips in videos. Customer services needs improvement. I bought during a sale a few days passed and no shipping notification so I emailed as it was behind the tome period they say it takes to prepare an order. No response for a couple of days. So sent a DM on social media and got an almost immediate reply. The pans were shipped the next day, I then got a response to my email. I had to return something and got store credit which came very quickly and had no issues using it. Only 4 stars because if someone doesn’t have social media it seems difficult to get a response. But perhaps social media is the only advertising platform so by definition their customer base will use DM to contact them? Chat function does not work on the UK website, which is disappointing. Don’t have it if you don’t have it staffed up yet and then customers can’t be disappointed by it not working. Once customer services responds then things do move quickly. said all this it’s no comparison to Mauviel but those are handmade and a different price point.

Terrible quality and service - i have never received my order and they still refuse to address my query. Customer service is non existent

The customer service provided by this company leaves much to be desired. I initiated a return for the trio pan set shortly after purchase, having observed a minor defect in the coating within the first two weeks. Additionally, the largest pan exhibited discoloration following a single use for cooking mushrooms. The set was aesthetically pleasing, featuring brass handles and a light beige coating; however, after the initial preparation of mushrooms, the entire interior surface darkened to a brownish hue. In the end, we opted to return the items. During our initial correspondence, I inadvertently lost access to my emails and contacted the company to retrieve the prior exchanges in order to proceed with an ongoing replacement process. Regrettably, they elected to commence a new exchange instead. After a period of silence, I followed up a third time and was assisted by yet another representative—the third in total—who initiated yet another exchange. This repetitive process proved time-consuming, as each agent posed a standard series of inquiries regarding usage, such as the cooking temperature employed, whether oil was applied, and if the pan was allowed to cool properly. Beyond these back-and-forth communications spanning approximately four emails per interaction, I was required to submit photographs on multiple occasions. The ordeal became increasingly burdensome and frustrating, culminating in the approval of the exchange nearly two months after my original request. A return label was subsequently provided via email, and I shipped the pans back within two days. Thereafter, I received no further communication. Approximately one month later, I sent a follow-up email to the same representative but received no reply. Resorting to the website’s live chat feature, I learned that the exchange had not been processed and was instead treated as a return eligible only for store credit. When I inquired about a monetary refund—necessitated by the delay, which compelled me to acquire an alternative pan set—the response was that the 45-day window had elapsed, limiting options to store credit alone. Thus, the protracted customer support inadvertently caused the forfeiture of a full refund. In my experience, companies that eschew telephone communication often exhibit sluggish or inadequate support, which I now regard as a significant warning sign. While the pans may perform admirably for others, my set not only discolored but also developed bubbling and chipping in the center of the small pan. Coupled with the subpar customer service, I cannot recommend this company.

I am a big fan. Have purchase many different items over the years from filet knives to stainless and carbon steel pans and have been very happy with them all. I had one issue that customer service made right in less than 24 hours.

Expensive but worth it. I have had these pans before. This time bought direct from Madein. Had some issues, which were quickly resolved by Danny.

Fantastic cookware awful customer service. I purchased 3 pans over 1 week ago. All the items displayed as in stock. Still waiting for my order. I emailed customer support and not had a response. Close to cancelling my order.