Macustom Reviews | Read Customer Reviews of macustom.com

Macustom Reviews | Read Customer Reviews of macustom.com

Macustom reviews

376 approved reviews, newest moderated first

Hal A.
Jan 15, 2026
don't buy very misleading
in the ad i saw and what i got were totally different and commutations of where my product was very slow
Response from MacustomJan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
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Brian L.
Jan 15, 2026
One star would be too high
One star would be too high. I ordered a 2 pack of the Christmas movie ornaments. In the advertisement I saw it looked like a colorful 3D ornament. What i received was a dull flat plastic ornament. On the backside the movies were even written backwards as if the printed paper was see through. I also only received one ornament. I emailed macustom asking for a refund for the one I didn't get. I received multiple confusing emails as to what was going on. Today received the second item instead of the refund. Not sure what was more disappointing, the terrible service or the misrepresented product. I would NEVER purchase again
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Doug
Jan 15, 2026
Nothing like advertised over priced…
Nothing like advertised over priced piece of junk will never order from here again
Response from MacustomJan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
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Christopher K.
Jan 15, 2026
Came broken
Came broken, was overpriced, not worth the time or effort!
Response from MacustomJan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
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Calvin Timothy F.
Jan 15, 2026
They did not send what was advertised
They did not send what was advertised. They didn’t refund my money. The customer service was horrible. I ordered a stuffed animal. They sent a cheap flat pillow. I will never order from them again. I replied to the response weeks ago. No satisfaction. They offered a 20% discount for a something I would never order. I have filed a complaint with my credit card company.
Response from MacustomJan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
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Deb
Jan 14, 2026
Not what it claimed to be
Not what it claimed to be, just a flat pillow. Will not order from them again.
Response from MacustomJan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
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Lazara
Jan 14, 2026
Horrible
Horrible. Ordered a mug and it is nothing like the description. Not only was the description incorrect the price for the item was way too much. I do not recommend ordering from them at all. Total fraud! Perhaps your company should clarify the 3D designs. Your products are not what they appear to be.
Response from MacustomJan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
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Ryan C.
Jan 14, 2026
The item received is in now way the…
The item received is in now way the advertised product.
Response from MacustomJan 15, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
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