PI
I need to return the second dress that…
I need to return the second dress that I got in a different size. I don’t know what is going on, but the smell of chemicals pouring off of the dress and the packing material is so horrible. It’s giving me a headache. It smells like gasoline.
Response from Mac DuggalJan 27, 2026
We’re truly sorry to hear about this and understand how upsetting that must have been — especially if it caused discomfort. Thank you for taking the time to share your experience with us. While our dresses are made without chemical treatments, we know that packaging or transit conditions can sometimes result in strong odors, and that’s certainly not the experience we want for you. Please reach out to our customer care team so we can help you with the return of the second dress and work toward a quick resolution. Your feedback is important to us, and we appreciate you bringing this to our attention so we can continue to improve.