Mac DuggalReviews of macduggal.com

UPDATED! I would like to clarify a few points regarding your response, as it does not fully reflect my experience. Regarding the "impression" that my emails went unanswered: to be clear, I waited three days for a response to my follow-up emails before posting my review. This was not a matter of perception, but a factual delay during a very time-sensitive window. As for the partial refund, I did not accept this because it was a preferred resolution. I felt forced to choose it because of Mac Duggal’s strict 14-day return policy. Having previously been stuck with a defective dress from you because a flaw was noticed just outside that window, I simply could not risk losing another $840 or wasting more time on a third attempt. I chose the only practical option available to protect myself financially, not because the condition of the dress was acceptable. At this stage, the refund is still pending, so I cannot consider this matter finalised or resolved. I appreciate the apology, but a luxury price point should come with proactive quality control and timely communication. Moving forward, I hope this feedback is taken seriously so that future customers don't find themselves in a position where they have to settle for damaged goods due to restrictive policies and slow support.

I purchased a Mac Dugall dress far enough in advance of my February gala. I tried the dress on at home and was unable to fully zip it up thanks to the poor placement of their “security ribbon”. However, I noticed that I was going to have to have the train shortened. 1.5 months from the event, I finally made my way to the seamstress. Just like at home, the security ribbon was in the way of allowing the zipper to pull all the way up. The only way to try the dress on with the zipper fully closed was to cut the security ribbon. Of course, ALL of the tags still remain on the dress. I called the MD customer service to see if I can exchange the dress for one size up…. Not return. It was an emphatic NO. The young guy on the phone argued with me, stating there is no possible way.m they would place the security ribbon that would interfere with the closing the zipper. So much for my & the seamstresses first hand experience and giving the customer the benefit of the doubt. I reiterated that all of the tags still remain, and there’s no way I would’ve ever worn the dress with tags on it. His response was… Well, we have no way of knowing that! Horrible Customer Service! I will NEVER order from Mac Dugall again.

La calidad de la tela el largo de las mangas el color y el diseno elegante de la foto no concuerdan

Horrible customer service. Dont spend a dime on this company. Its not worth the headache. They send you the dress with the pink tag defective and then refuse to return saying that you wore the dress. Scammers. I am in process of disputing the order. Hoping my credit card company sorts this out but definitely never buying from them again. Be careful!!!

Beautiful dress fits great and flattering But I expected it to come with a proper dust bag not a plastic one And the color is different than the picture irl it’s more like a bubblegum pink rather than a baby pink (blush)

The lady on the phone was so helpful!

Quick responses and a one time exception to the return policy

Customer service went beyond and above to help. The gown was stunning but too fancy for my grandson’s afternoon wedding.